Customer Service Representative - $40,000 - $55,000 / Annually – hybrid NJ, CT
Financial Leasing Company
Job Summary
The Customer Service Representative serves as a primary point of contact for our leasing customers, delivering timely, professional support related to accounts, contracts, and service inquiries. This role is essential in ensuring a positive customer experience while supporting internal teams in a fast‑paced financial services environment.
Key Responsibilities
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Respond to customer inquiries via phone, email, and text regarding lease accounts, payments, and general service requests
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Address customer questions and concerns promptly; escalate complex issues to the appropriate internal team or specialist as needed
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Ensure accurate and timely resolution of customer issues while maintaining high service standards
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Maintain detailed records of customer interactions, inquiries, and resolutions within internal systems
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Assist with the administration and support of customer‑facing online portals
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Collaborate with internal departments to support customer needs and account servicing
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Perform additional duties as assigned to support customer service and operations teams
Required Skills & Abilities
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Strong verbal and written communication skills with an emphasis on active listening
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Customer‑focused mindset with the ability to resolve concerns professionally and efficiently
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Proficiency in Microsoft Excel and general computer applications; ability to learn new systems quickly
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Strong attention to detail and organizational skills
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Ability to manage multiple tasks in a fast‑paced, service‑oriented environment
Education & Experience
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High School Diploma
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1-5 years of experience in a related field
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Prior experience in leasing, finance, or financial services strongly preferred
