Job Description
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Act as the primary group contact and event facilitator for the program planner after receipt of signed contract with a focus on groups of up to 500 on peak.
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Act as the primary source of information regarding the event for hotel operations.
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Review hotel facilities and services with client.
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Management of the group billing process including initial setup, collection of advance deposits, review of posted charged upon close out through to settlement of balance.
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Work in tandem with the Hotel Credit Department to collect credit applications (when applicable), estimate group charges, and collect required deposits.
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Monitor group progress on room pick up and manage the group room block by adding and/or cutting rooms according to needs.
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Manage the group cutoff for reservations and communicate deadlines to program contact.
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Organize initial room reservations and communicate ongoing group changes through group departure.
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Plan and coordination of group pre-planning visits.
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Create and Distribute Meeting Event Orders to communicate group requirements for meeting space events.
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Order technical requirements for the meeting space.
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Coordinate with various hotel partners for group needs such as meeting space internet, telecommunications setup and business center equipment, shipping and handling.
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Facilitate with vendors proper safety and security protocol for onsite operations.
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Work in conjunction with Meeting Concierge to facilitate on site group requests and changes in the meeting space.
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Coordinate group needs throughout the hotel by acting as the liaison to facilitate operational requirements such as:
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Group arrivals/departures for luggage assistant
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Group room drops
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Group check in or VIP pre-keys
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Arrange reservations for Restaurant, Show, Spa/Salon, Golf, Cabana, etc
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Communication of large group movements anticipated to affect hotel operations
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Create and Distribute Group Resume which will outline all operational aspects of the group to hotel department heads for all affected areas.
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Oversee group VIP experience throughout their stay including:
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Meet & greet on arrival experience
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Advancement of VIP guestrooms
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Hotel reservations throughout their stay
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Continue building relationships throughout the year by assisting with off program requests such as hotel friendly rates, reservations, etc.
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Assumes other duties and responsibilities as requested by the Director of Convention Services and the Executive Director of Convention Services.
Qualifications
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Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
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The ability to work with internal and external clients.
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Experience with Delphi, Opera and Passkey preferred.
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Degree in Hotel Management, Marketing or Business Administration preferred
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1-2 years as a Convention Services Coordinator at a major hotel convention.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
