Position Overview
We are seeking a Bilingual Customer Service Representative to support a growing fiber internet provider. This individual will be the first point of contact for customers, assisting with service requests, scheduling installations, answering billing questions, and coordinating with field technicians.
This is an office-based role supporting approximately 700 residential and business customers. While call volume is relatively light (around 20 inbound calls per day), providing excellent customer service and maintaining strong organization are key to success.
Responsibilities
- Answer inbound customer calls and provide exceptional customer service.
- Assist customers with billing questions and account inquiries.
- Schedule new internet installations, service appointments, and maintenance visits.
- Coordinate schedules with field technicians to ensure timely service.
- Document customer interactions and update records within the CRM system.
- Provide basic troubleshooting assistance and escalate technical issues when needed.
- Perform general administrative tasks to support daily office operations.
Qualifications
- Bilingual in English and Spanish (required).
- 2+ years of customer service experience.
- Experience in telecommunications, fiber, cable, ISP, utility, engineering, construction, or another service-based industry is preferred.
- Experience using CRM or customer management software.
- Strong communication, organizational, and multitasking skills.
- Comfortable working in an office environment and collaborating with field operations.
Pay: $20.00 - $25.00 per hour
Work Location: In person
