Office Manager/Receptionist – Mental Health Clinic (Part-Time: 20 hours a week)
Location: Twin Falls, ID
Schedule: Monday–Friday, 3:00 PM – 7:00 PM
Salary: $17.00-$18.00
About Us
At Turning Point Center for Change, we believe healing begins the moment someone walks through our doors. We want clients and staff to “Live Their Best Life.” We’re a team of dedicated professionals offering client-centered care to individuals and families in our community, and State. As our clinic continues to grow, we’re seeking a part-time Office Manager/Receptionist who shares our commitment to professionalism, efficiency, excellence, and compassionate service.
Essential Duties & Responsibilities
- Lead front office operations including scheduling, client intake, and phone/email communication
- Support administrative staff, ensuring smooth coordination across departments
- Oversee billing processes, insurance verification, and payment collection with accuracy and discretion
- Maintain compliance with HIPAA and other regulatory standards
- Coordinate credentialing, scheduling and onboarding for new hires
- Monitor and improve office workflows, including documentation, EHR usage, and appointment reminders
- Utilize AI at every opportunity, to improve efficiency and automation
- Serve as a liaison between director, reception, clinical staff, clients, and external partners
- Manage inventory, order supplies, and ensure a welcoming office environment
- Count billable hours for payroll
- Assist with audit of files
- Provide Concierge Service to clients and referral resources
Candidate Expectations
- Demonstrates empathy, discretion, and professionalism in all client and staff interactions
- Thrives in a fast-paced, mission-driven environment
- Communicates clearly and effectively across diverse audiences
- Proactively identifies and solves operational challenges
- Maintains confidentiality and attention to detail
- Support a culture of collaboration, respect, and continuous improvement
- Provide Concierge Service to clients, team and referral resources
Qualifications
- Minimum 3–5 years or more of experience in office management, in a healthcare or behavioral health setting. At least 3 years must be in a single position. Please do not count 3 jobs at 3 different places for one year each as 3 years.
- Strong proficiency with EHR systems, scheduling software, and Microsoft Office Suite
- Familiarity with insurance processes and credentialing preferred
- Strong experience supervising staff and managing administrative workflows
- Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred (or equivalent experience)
If you’re ready to make a meaningful impact in the lives of others while leading a team with purpose and heart, we’d love to hear from you.
Apply now on Indeed!
Pay: $17.00 - $18.00 per hour
Work Location: In person
