Job Summary
Monday to Friday 3-11 pm.
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests from check-in to check-out, while also handling various administrative tasks.
Duties
- Greet guests warmly upon arrival and provide them with necessary information regarding their stay.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries and requests promptly, demonstrating excellent guest relations skills.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Address any guest complaints or issues with professionalism and a solution-oriented approach.
Experience
- Previous experience in a hotel or hospitality environment is preferred.
- Familiarity with front desk operations, including phone etiquette and guest services, is essential.
- Knowledge of hospitality management principles and practices is a plus.
- Bilingual candidates are encouraged to apply, as communication with diverse guests is valued.
- Experience with night audit processes is beneficial but not mandatory.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
Ability to Relocate:
- Canton, GA 30114: Relocate before starting work (Required)
Work Location: In person
