Job Overview
We are seeking a dedicated and experienced Restaurant Operations Manager to be the face of our Food and Beverage operation by overseeing the daily operations of our establishment. The ideal candidate will possess a strong background in food service management, with a focus on delivering exceptional customer experiences. You will be responsible for managing staff, ensuring food safety standards, training and quality assurance, and some admin duties.
Responsibilities
-
Supervise daily operations of the outlet, ensuring high standards of food quality and customer service.
-
Manage staff training and development, including interviewing, onboarding, and performance evaluations.
-
Oversee liquor inventory control and ordering processes to maintain adequate stock levels while minimizing waste.
-
Ensure compliance with food safety regulations and maintain cleanliness in all areas of the outlets for front of house.
-
Utilize POS systems and maintain standards for system utilization.
-
Implement effective budgeting and scheduling strategies to optimize operational costs while enhancing service quality.
-
Foster a collaborative team environment through effective leadership and team management practices based on mutual accountability, trust and partnership.
-
Handle customer inquiries and complaints promptly to ensure satisfaction and loyalty.
-
Coordinate with kitchen management to ensure timely food production and service during peak hours.
-
Strong understanding of overall hotel operations
Qualifications
-
Proven experience in restaurant management, Food and Beverage experience in the hotel industry required, multi-outlet locations preferred.
-
Strong knowledge of food preparation techniques, culinary experience, and fine dining standards preferred.
-
Excellent leadership skills with the ability to motivate and manage a diverse team effectively and consistently.
-
Experience in training & development, including staff training on food handling and safety protocols, service standards and upselling.
-
Strong organizational skills with experience in managing diverse teams.
-
Exceptional customer service skills with a focus on creating memorable dining experiences for guests, and knowledge of training others in the skill.
-
Previous experience in hospitality management or hotel settings.
-
Ability to work flexible shifts, including evenings and weekends as required by outlet operations.
