Job Summary
The schedule for this position is: Monday-Friday 8:30am - 5:00pm
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
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Interacts with patients and their families to address questions and provide courteous, timely assistance.
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Regulates schedules based on procedure requirements, physician availability, and staffing needs.
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Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
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Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
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Collects and records patient financial responsibility estimates as applicable.
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Communicates operative reports daily to appropriate physician offices.
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Compiles and organizes registration documentation to ensure completion of patient medical records.
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Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
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Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
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Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
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Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
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Answers and returns phone calls, addressing questions with professionalism and courtesy.
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Performs other duties as assigned.
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Maintains regular and reliable attendance.
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Complies with all policies and standards.
Qualifications
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Post secondary education or training in medical office administration or healthcare administration preferred
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0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
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0-2 years of experience in a customer service role preferred
Knowledge, Skills and Abilities
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Knowledge of insurance verification and basic medical terminology.
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Ability to maintain accuracy and attention detail in a fast-paced environment.
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Familiarity with electronic health record (EHR) systems and registration software.
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Ability to manage sensitive and confidential information appropriately.
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Effective interpersonal skills to work with patients, families and healthcare teams.
