William Douglas Management is a fast-growing association management company. We are seeking a highly motivated Customer Service Representative who can multi-task across different communication platforms and who has a passion for customer success to join our Homeowner Services team! This is an onsite position based in our Charlotte, NC office.
Responsibilities and Duties:
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Provide a high level of customer service with courtesy and professionalism
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Communicate effectively with homeowners via phone, email, or chat
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Assist homeowners on their account balances and account inquiries
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Acting as a liaison between community managers and homeowners
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Perform other duties as requested
Education:
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High School diploma or equivalent.
- Associates degree or above is preferred
Requirements:
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At least 2 years of customer service experience
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Previous experience in a fast-paced call center environment or similar role
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Excellent written and verbal communication skills at all levels of the organization
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Resilient and positive attitude while handling many difficult interactions with homeowners
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Fast learner that can adapt to complex situations, to best serve the homeowner
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Proficient in Microsoft Office, including Word, Excel, and Outlook
We offer a competitive salary and benefits! Equal Opportunity Employer.
