Now Hiring: Flagship Care Team Lead (RN) for 2nd Family Home Care and Support Services
Primarily Remote · Greater Seattle Area & Eastside · Baseline Compensation + Flagship Bonuses
ABOUT THE ROLE
The Care Team Lead role is critical to our mission and sets the 2nd Family experience apart. Care Team Leads apply strong communication, clinical experience, problem-solving, and coaching skills to keep the relationship between caregivers (NACs), clients, and their loved ones running smoothly, and ensure we deliver with excellence.
As part of the Flagship Care Team, you will help bring the 2nd Family mission to life for families in the greater Seattle area and Eastside. Your skills, experience, and leadership will shape the team and create a lasting foundation for success.
There can only be one Flagship Care Team and the adventure starts now - get on board!
WHAT MAKES THIS ROLE DIFFERENT
We are seeking experienced professionals to help establish a culture of excellence at 2nd Family of Seattle.
- Be the first to adopt processes, templates, and orientation models and give feedback to help us improve
- Model excellence and serve as a resource and mentor for all team members
- Directly advise on emerging policies and procedures to shape the future
- Maintain consistent availability (as agreed upon at hiring) and flexibility to support the launch phase
FLAGSHIP CARE TEAM PERKS
- Flagship Care Team bonus pay in addition to your standard compensation
- Exclusive branded gear for Flagship Care Team members
- Opportunities for advancement within 2nd Family as we grow
- A permanent place in 2nd Family of Seattle history
CARE TEAM LEAD RESPONSIBILITIES - BASELINE
- Conduct initial in-home consultations, including assessments, and document care plans
- Reassess clients every 90 days (or with change of condition) and update care plans
- Orient assigned caregivers (NACs) to care plans and assess their skills
- Serve as primary point of contact for clients and their families when questions or concerns arise
- Communicate with and support caregivers (NACs), providing direction and mentorship as needed
- Review caregiver notes for each shift and follow up as needed
- Be available to take calls or respond to emails during on-duty hours (7 am–7 pm, unless otherwise agreed)
- Respond to occasional emergency communication during off-duty hours
- Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request
- Attend a monthly company meeting (virtually or in-person)
- Occasionally support new employee orientations and in-service training
SCHEDULE
The Care Team Lead role is primarily remote and responsibilities are addressed as needed or on a self-directed basis. Exceptions include conducting in-person assessments to build out your client base, and participating in occasional training or team meetings.
COMPENSATION STRUCTURE
✓ Initial assessment: $150 + mileage
✓ 90-day reassessment: $75 + mileage
✓ Active client management: $50 per client per week
✓ Orientation, in-service, or other support: fees vary
✓ Weekly pay with direct deposit
✓ Performance-based incentives
✓ Free online continuing education courses
✓ Opportunities for advancement within 2nd Family
WHAT WE’RE LOOKING FOR
- Active RN license in Washington State
- Home care, community health, or similar clinical experience
- Coaching, mentorship, or supervisory experience
- Strong documentation and communication skills
- Reliable transportation for in-person assessments
- Flexibility and leadership presence during the launch phase
- A collaborative, solutions-oriented mindset and genuine passion for the people and service
ABOUT US
2nd Family Home Care and Support Services is a family-owned business with a passion for delivering exceptional, personalized, non-medical in-home care for seniors and other adults. We’ve built our reputation on one simple promise: deliver the same quality of care we would want for our own grandmother. We call it The Grandma Guarantee, and it’s at the heart of everything we do.
