Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a Crisis Safety Specialist to join our Walk-In Clinic at resolve Crisis Services! resolve is a 24-hour, 365-day Crisis Walk-In Clinic providing support to individuals experiencing self-identified crisis.
For more information, visit: resolve Crisis Services | UPMC
This position greets all customers, patients, and visitors; conducts safety searches for everyone entering the building; supports front desk operations and the milieu as needed; and assists leadership with developing and implementing safety procedures for both walk‑in and residential environments.
All candidates must be able to work varying shifts: daylight, evening, nights, weekends, and holidays.
Responsibilities:
- Participate in interdisciplinary meetings and assigned committees
- Report any safety concerns involving patients, visitors, or staff immediately
- Provide customer service to patients, visitors, and staff
- De‑escalate disruptive individuals using verbal techniques; use physical intervention only as a last resort
- Demonstrate understanding of mental health laws
- Answer phone calls, direct inquiries, and provide information as needed
- Complete reports and incident documentation when necessary
- Assist with orientation of new crisis staff
- Conduct safety searches on all patients and visitors entering the building
- Maintain safety and security by enforcing UPMC policies and regulations
- Manage evidence, valuables, and lost-and-found items
- Respond effectively as part of a team during crisis situations
