We are seeking a Customer Service Representative to join our team! As our Customer Service Representative, you will be responsible for answering calls and emails from resort owners in a timely manner. This position answers questions from owners, de-escalates concerns and assists with booking reservations.
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Respond to calls and emails from resort owners.
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Assist owners with completing reservations and processing transactions.
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Maintain a thorough knowledge of our resorts and amenities.
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Manage resort owner’s points accounts.
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High school diploma or equivalent.
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Proficient with Microsoft Office, including Excel and Outlook.
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Attention to detail and ability to accurately input data.
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Ability to multitask in a fastpaced environment.
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Previous experience in customer service or call center operations desired.
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Comprehensive insurance (medical, dental, vision & more)
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401(k)
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Employee Assistance Program (EAP)
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Health Savings Account (HSA)
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Life Insurance (basic, voluntary AD&D)
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Company Perks and Discounts.
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Financial Education and resources.
