An Automotive Service Writer / Advisor is a mid-level position that entails identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with clients to understand the issue with their automobile.
Salary Range: $50,000.00 - $110,000.00 per year
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Hands on Training
Retirement Plan
- Great customer service skills
- Ability to lift up to 25-30 pounds
- Excellent skills in mathematics and writing
- Commitment to quality
- Excellent time management skills
- Listen to customers??? account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Ron Tirapelli Ford has been family-owned and operated since 1984. We are committed to providing a friendly, professional and supportive work environment, from sales to finance to parts and service. We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes, all situated in a very high traffic location on a major US highway.
