- You don't wait for permission. You build the system, get people bought in, and make it happen.
You don't wait for permission. You build the system, get people bought in, and make it happen.
Mothership Coffee is scaling fast and we need an operator who leads from the front. Not a manager who maintains. A builder who transforms. If you've been the person in the room who sees the gap, designs the fix, and rallies the team to execute it before anyone else finishes debating, this is your role.
What You'll Own
You are the bridge between our vision and our daily reality. You'll oversee operations across all cafés, commissary, roastery, and event activations. You'll build systems that scale, develop the leaders beneath you, and protect the standard that makes Mothership worth caring about.
This is not a role for someone who needs structure handed to them. You create the structure.
Specifically, you will:
- Lead daily performance across all locations with a bias toward speed, consistency, and excellence
- Translate CEO and COO strategy into operating systems that survive rapid growth and franchising
- Develop Area Managers, Café Managers, and Assistant Managers through direct mentorship aligned to Culture Index profiles and performance goals
- Drive KPIs that matter: throughput, labor %, COGS, waste, and location profitability
- Partner with HR and Legal to maintain compliance with Nevada labor law, safety standards, and internal SOPs
- Collaborate with Finance, Marketing, and HR to keep operations aligned with enterprise goals
- Manage operational budgets and vendor accountability in partnership with the CFO
- Lead new café openings and market expansion with precision
- Use emerging technology and AI tools to find efficiency gains, reduce manual overhead, and build smarter operating systems
That last point is not optional. We are actively integrating technology into how we run this business and we need a leader who is curious, capable, and genuinely excited about what that unlocks, not someone who tolerates it.
Who You Are
You have strong opinions, you share them directly, and you know how to bring people with you. You read a room well. You can hold a hard conversation without leaving the relationship damaged. You move fast but you don't cut corners on what matters.
You are not easily rattled. When things break, and they will, you diagnose quickly, decide confidently, and communicate clearly. Your team trusts you not because you're the nicest person in the room but because you're the most prepared.
You are also genuinely tech-forward. You don't just use tools, you think about how systems should work and you look for smarter ways to build them. AI, automation, and data dashboards are part of your operating vocabulary.
What You Bring
- 5+ years of multi-site café, restaurant, or hospitality operations leadership
- Proven track record scaling teams and systems in high-growth environments
- Financial fluency: KPI management, forecasting, budget ownership
- Working knowledge of AI productivity tools and a mindset oriented toward operational innovation
- Proficiency across Google Workspace, Slack, Asana, POS systems, and labor dashboards
- Strong emotional intelligence paired with high accountability standards
- Experience managing compliance, health, and safety across multiple locations
- The kind of communication skills that move people, not just inform them
Compensation & Benefits
- $95,000 to $105,000 annual salary, negotiable based on experience
- Health and medical benefits
- Quarterly performance bonuses
- Leadership development and growth within expansion markets
- Access to the Launchpad Program: skills development, mentor connections, internal growth pathways, and a community that invests in where you're going
One More Thing
Every Mothership team member signs a Position Commitment Form on day one. We take seriously who we bring into this community. If you're looking for a place to coast, this isn't it. If you're looking for a place to build something that matters, keep reading your own gut on this one.
