Team Lead (Market Operations)

Valpak -
Saint Petersburg, FL

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Job Details

Qualifications

Contract management
Team supervision
Sales analytics & reporting tools
Coaching
Team development
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Delegation
Technical Proficiency
Cross-functional communication

Full Job Description

Valpak Clipp

Job Description

Job Title: Team Lead (Market Operations)

FLSA Status: Non-Exempt

Summary:

The Team Lead, Market Operations is responsible for leading and optimizing a team that delivers operational support to local market sellers, sales leaders, and field support partners. This role ensures the accurate and timely execution of order management, contract processing, and production workflows while driving continuous improvement across systems and processes.

This position balances leadership and hands-on operational involvement—overseeing day-to-day execution while improving efficiency, scalability, and service quality across market operations.

Essential Duties and Responsibilities:

Lead, coach, and develop a team of Market Operations Representatives
Set clear performance expectations and monitor productivity, accuracy, and SLA adherence
Provide ongoing feedback, coaching, and performance management
Support onboarding and training to ensure consistency across systems and processes
Foster a culture of accountability, collaboration, and continuous improvement
Oversee daily workflows including order entry, CPQ processing, contract amendments, and case management
Ensure timely and accurate completion of market job cycles, including envelope decking and release to production
Monitor Salesforce case dashboards and team queues to ensure requests are resolved within SLA
Act as an escalation point for complex or high-impact operational issues
Ensure adherence to business rules, production guidelines, and company policies
Identify process gaps, inefficiencies, and recurring issues within operational workflows
Partner with leadership to implement scalable solutions and improve standardization
Drive documentation of processes, best practices, and system usage
Support and reinforce Salesforce and Sales Technology transformation initiatives
Leverage data and reporting to recommend and measure process improvements
Serve as a liaison between Market Operations, Sales, Production, Finance, and other internal teams
Facilitate communication across departments throughout the sales order lifecycle
Align on priorities, deadlines, and operational expectations to support revenue goals
Provide proactive communication regarding risks, delays, or process changes
Track and analyze key performance metrics such as turnaround time, accuracy, and workload volume
Provide regular reporting and insights to leadership
Use data to coach team members and improve overall performance
Monitor deadlines and ensure markets and sales teams submit orders on time
Provide operational support to markets as needed, including coverage during staffing gaps
Assist with training and guidance for sales teams on systems and processes
Perform related duties and additional responsibilities as required

Education/Experience:

Minimum 3-5 years of experience in operations, sales support, or order processing environment
Prior leadership, supervisory, or team lead experience preferred
Experience in a deadline-driven, high-volume environment required
Salesforce or similar CRM system experience preferred

Requirements and Qualifications:

Strong understanding of order management, contract workflows, and production processes
Proven leadership ability with experience coaching and developing team members
Ability to prioritize, delegate, and manage multiple workflows simultaneously
Strong problem-solving and critical thinking skills
Excellent organizational and communication skills
High attention to detail and accuracy
Ability to make independent decisions in a fast-paced environment
Strong interpersonal and cross-functional collaboration skills
Technical proficiency in CRM systems, reporting tools, and operational platforms

5/5/26

About

ValpakClipp helps local businesses grow by connecting them with customers through smart, data‑driven marketing solutions. We combine the strength of trusted local presence with modern digital and print strategies to deliver measurable impact. Our teams are entrepreneurial, collaborative, and deeply invested in helping small businesses succeed. If you’re looking for meaningful work, real ownership, and the chance to make a local impact every day, you’ll feel at home here.

Apply Now

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