No Cold Calling.
Lead, Coach & Grow Our Inside Sales Team | Pawcatuck, CT
Anthem Sports is one of the nation’s leading distributors of athletic and recreation equipment. We help coaches, athletic directors, and players build championship programs with quality gear and exceptional service. Join our growing team in Pawcatuck, CT, and help us continue to build champions.
Position Summary
We’re looking for a seasoned, hands-on Sales & Customer Service Manager to lead our inside sales and CSR teams.
No cold calling. You’ll manage warm, high-intent leads from coaches and athletic directors who already want to buy from us. Your mission: turn the sales team into an elite, high-energy unit that delivers fast quotes, exceptional follow-up, and a true VIP customer experience every single time.
This is a leadership role for someone who thrives on coaching, accountability, and results — not just managing from a distance.
Key Responsibilities
- Team Leadership & Development
- Coach, motivate, and develop a team of inside sales reps and CSRs to consistently hit targets for quote success, turnaround time, follow-up discipline, and customer satisfaction.
- Build a culture of urgency, ownership, and continuous improvement.
- Lead by example — you’ll be in the trenches with the team.
- Implement and track clear KPIs around quoting speed, accuracy, follow-up rates, and customer feedback.
- Deliver regular coaching, training, and recognition that drives measurable improvement.
- Strengthen processes so the team delivers fast, accurate, and VIP service every time.
Sales & Customer Experience Leadership
- Oversee daily quoting and customer communication across phone, email, and web inquiries.
- Ensure CSRs maintain lightning-fast order processing and proactive customer updates.
- Champion product knowledge initiatives that help the team sell with confidence and expertise.
What We’re Looking For
- 3–7+ years in inside sales or customer service, including 3+ years leading and developing a team
- Proven track record of coaching teams to hit measurable performance targets
- Strong communicator who can motivate, hold people accountable, and create positive energy
- Highly organized, detail-oriented, and process-driven
- Proficient in Excel and KPI tracking tools
Who Thrives in This Role
You’re a positive, high-energy leader who gets results through people. You’re organized but approachable, decisive but supportive, and you lead by example. You hate slow responses and sloppy follow-up — and you’ll make sure it never happens on your watch.
Ready to Lead a Championship Team?
If you’re a proven sales leader who wants to coach a team, drive real results, and work for a company that lives and breathes sports — we want to meet you.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
