Job Description: Admitting Representative (Onsite)
Admitting Representative Job Summary: The Admitting Representative assists patients in accessing healthcare services through pre-registration, registration, and check-in. The representative is responsible for capturing accurate demographic and financial information through in person, electronic or telephone contact. The Admitting Representative courteously greets callers, determines the reason for their call, and answers questions or directs their requests to different departments as necessary.
Admitting Representative Shift Availability:
Admitting Representative Benefits:
Medical / Dental / Vision
Health Savings Account
403 (b) Retirement Plan- up to 4% employer contribution
Flex Spending Account/Dependent Care Spending Account
Employer Paid Life Insurance
Employer Paid Long-Term Disability/ Short-Term Disability
Earned Time Off
Free 24-hour fitness center
Admitting Representative Essential Accountabilities:
Admitting Representative Department Specific Accountabilities:
Complete department daily checklist including but not limited to pre-registrations, registration file maintenance and others as needed.
Scan all required documents into patient’s electronic medical record (includes consent forms, IDs, insurance cards, etc.)
Daily petty cash reconciliation
Admitting Representative Organization Accountabilities:
Completion of HealthStream’s education by designated due date.
Model positive and professional interactions between staff, leadership, providers, patients, and visitors.
Read and respond to departmental emails and interdepartmental communications in a timely manner.
Follow all hospital and departmental policies and procedures, including donning and doffing of appropriate PPE in your workspace.
Understand and strictly adhere to HIPAA. Promote a HIPAA compliant campus.
Must maintain a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the mission, vision, goals, and values of McPherson Center for Health.
Foster collaborative relationships with peers in the department as well as other staff at McPherson Center for Health, with a particular focus on teamwork.
Participate in professional development and educational activities. Attend and actively participate in all assigned meetings and in-services.
Must communicate time off requests by deadlines outlined by your supervisor.
Perform other related duties.
Admitting Representative Minimum Qualifications:
A High School Diploma or its educational equivalent and one year of satisfactory clerical experience.
Ability to commute/relocate if needed. In person positions only available for Admissions.
Capability to sit and work with a computer for extended periods.
Customer service driven ability to answer a multi-line phone system and transfer if needed.
Successful applicants will be self-motivated and able to work well both unsupervised and part of a team.
Admitting Representative Skills Requirement:
Keyboard familiarity with the ability to type at a minimum of 100 keystrokes (20 words) per minute.
Microsoft Office tools (Word, Excel, Teams, etc.)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
