Alpha The Agency is hiring a full time Entry-Level Associate Team Lead. We have found that candidates with a year or more of experience in customer service are an excellent fit for this opening. Candidates with backgrounds in retail, customer service, hospitality or supervisor based roles thrive in our Associate Team Lead position due to the group oriented and client driven environment. For this entry level position we take a candidate’s communication skills and pair it with our one-on-one training to develop leadership and supervisor abilities through our management development program.
Job requirements:
- 2-4 year degree in relevant field preferred but not required
- Minimum 1-3 years of customer service experience in industries such as hospitality, retail or restaurant is preferred
- Background in a lead or supervisor role either professionally or personally preferred but not required
- Strong work ethic and a positive attitude
- Ability to build personal relationships
- Excellent with follow-up and meeting deadlines
- Ability, willingness, and comfort to engage with clients
- Strong verbal communication skills
- Professional appearance and demeanor
- English/Spanish bilingual is a plus
On a daily our Associate Team Lead will be responsible for, but not limited to:
- Provide an excellent standard of customer service
- Build, improve and maintain strong client relationships
- Attend business meetings
- Training of new marketing strategies and campaigns
- Time management and multitasking
- Effectively work within a team environment as while as independently
- Providing outstanding customer service to ensure repeat business
- Following company policies and procedures
- Using multiple computer applications to access information
- Resolving customer complaints or referring complaints to the manager for resolution
- Processing new business and renewals
- Reviewing accounts and making changes as needed
- Uses proper telephone, chat, email and social etiquette.
- Ability to work closely with Account Managers
What we offer:
- Leadership training courses
- Personal coaching and mentoring
- Non-profit community assistance programs
- Professional career driven environment
- Travel opportunities
- Monday-Friday schedule
- Eligibility for benefits
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Experience:
- Customer Communications: 1 year (Preferred)
Ability to Commute:
- Scottsdale, AZ 85259 (Required)
Work Location: In person
