Provide professional services such as consultation, interface readiness, and education to clients on Tyler interface products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on interface functionality, maintenance and troubleshooting.
May recommend options for new approaches in client work processes as appropriate to ensure efficient interface solution for the client’s needs.
May identify and document business/technical requirement specifications for specific interface design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
May assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Create both client-facing and internal documentation such as "quick tips" and "how tos".
Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
May participate in the annual User Conference. Facilitate user group discussion on assigned module/topic.
Perform other duties as assigned
