Are you a team player?
Do you LOVE the water?
Do you want to make a difference with the customers you serve, helping them make memories to last a lifetime with their family?
The Boat House of Lake Country is expanding their service department again and looking for an A-Player Service Advisor to join our team of energetic, fun, customer-focused individuals! The Boat House Group has multiple accolades, in addition to being a Top 100 dealer in the industry.
The ideal candidate will have the following necessary qualities:
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Service Writing experience.
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Attention to detail.
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Ability to listen intently to the customer's needs and interpret a variety of communication styles.
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Dedication to excellent customer service
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Great phone and follow up skills.
The candidate who I really want to meet will also:
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Have previous Marine Industry related Service Advisor experience.
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Understands the ins and outs of working in a service department and the importance of timing when customers are unable to enjoy the water when their boat is inoperable.
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Consistently show a positive attitude and be a genuine team player.
Our team player Service Advisor will have the following essential functions:
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Communicate with customers professionally and with courtesy.
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Greet customer promptly and courteously and present yourself in a professional manner.
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Working knowledge of marine parts and components and ability to master dealer management software selected by organization.
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Handle telephone inquiries quickly and courteously.
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Sell service and maintenance to customers in person, by telephone and electronically as best suits the customer.
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Work with clients to provide appointments that support business needs and customer convenience.
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Refer to service records and recommend additional necessary service and maintenance as suggested by manufacturer and company procedure.
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Inspect every boat and motor prior to the start of repair / maintenance work (with the customer when possible) and note repair order accurately.
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Complete repair / maintenance order paperwork completely and accurately at all times.
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Secure customer approval prior to starting work to include cost estimate, delivery time, method of payment, any warranty materials, and estimated completion date.
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File for all warranty pre-authorizations in accordance with the manufacturer guidelines.
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Upon notification that additional work may be needed, contact customers immediately to inform and gain understanding of the additional scope of work.
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Follow-up with each customer 48 hours after delivery to verify customer satisfaction.
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Follow Complaint Handling Procedure to support upset customers. Reach resolution, when possible, that is satisfactory to the customer while protecting the company's interests.
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Refer potential sales leads to the Sales Department for customer support.
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Establish and maintain a positive working environment with employees in all departments within the company and vendors.
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Maintain a courteous and professional working relationship with all members of the organization.
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Process all paperwork on a timely basis and with accuracy.
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Follow all safety policies and procedures, keeping work areas within your control clean and organized to lessen safety concerns.
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Attend all assigned meetings and complete all assigned training.
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Follow all company policies and procedures.
Other duties as assigned.
The Boat House is an Equal Opportunity Employer (EOE). All candidates will be considered without regard to any protected class.
