About Us
We are a premier facial cosmetic surgery practice dedicated to delivering exceptional patient experiences and outstanding surgical results. Our team is passionate about providing concierge-level service from the first inquiry through post-operative care. We are seeking a motivated, results-driven Patient Care Coordinator who thrives in a luxury sales environment and is passionate about helping patients achieve their aesthetic goals.
Position Summary
The Patient Care Coordinator is the primary point of contact for prospective patients and plays a critical role in converting consultations into booked surgical procedures. This position requires a polished professional with strong sales abilities, outstanding interpersonal skills, and experience in both plastic surgery and luxury client services.
Key Responsibilities
- Engage and nurture new patient leads through phone, text, email, and in-person communication.
- Schedule, coordinate, and manage patient consultations.
- Build rapport with prospective patients and provide an exceptional concierge experience.
- Present treatment plans, financing options, and surgical recommendations with confidence and professionalism.
- Guide patients through the decision-making process and convert consultations into scheduled procedures.
- Follow up consistently with prospective patients to maximize conversion rates.
- Maintain accurate documentation and patient communications within the CRM and practice management software.
- Track and report key performance metrics, including consultation volume, conversion rates, and sales performance.
- Collaborate with surgeons and the clinical team to ensure a seamless patient journey.
- Consistently meet or exceed monthly sales and conversion goals.
Qualifications
Required Experience
- Minimum 1 year of plastic surgery or cosmetic surgery experience required.
- Minimum 1 year of high-end luxury sales experience required.
- Proven track record of meeting or exceeding sales goals.
- Experience presenting treatment plans and closing high-value sales.
Desired Skills
- Exceptional communication and relationship-building skills.
- Professional, polished, and compassionate demeanor.
- Strong organizational and multitasking abilities.
- Tech-savvy with experience using CRM systems, scheduling software, and Microsoft Office or Google Workspace.
- Resourceful, self-motivated, and results-oriented.
- Ability to work in a fast-paced, patient-focused environment.
- Passion for aesthetics, cosmetic surgery, and delivering an elevated client experience.
Compensation & Benefits
- Competitive base salary (commensurate with experience)
- Uncapped commission opportunities
- Paid time off
- Employee discounts on cosmetic procedures and skincare products
- Opportunities for professional growth and advancement
Ideal Candidate
The ideal candidate is a confident closer who genuinely enjoys building relationships, thrives in a luxury service environment, and understands the importance of creating an exceptional patient experience. If you have a passion for aesthetics, strong sales skills, and are motivated by performance-based earnings, we'd love to hear from you.
Pay: $28.00 - $35.00 per hour
Work Location: In person
