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Job Overview and Responsibilities
United Airlines is seeking a dynamic and experienced Director to lead our United Club and Polaris Lounge commercial portfolio. This senior level role is responsible for overseeing the strategic direction of the club and lounge network including memberships, pricing, and policies as well as customer amenities and experiences, ensuring they meet the highest standards of quality and service for our premium customers.
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Bachelor's degree
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Business Administration, Marketing, Hospitality or a related field
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10+ years relevant experience
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Proven leadership experience in a senior management role, preferably within the airline or hospitality industry
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Strong background in marketing, strategic planning, and partnership development
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Expertise in data analytics, demand planning, and financial management
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A customer-centric mindset with a track record of enhancing customer experiences
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Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and cross-functionally
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Must be legally authorized to work in the United States for any employer without sponsorship
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Successful completion of interview required to meet job qualification
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Reliable, punctual attendance is an essential function of the position
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Experience in hospitality design including floor plans, front & back of house flow evaluation, signage and FF&E design
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Experience engaging and negotiating with airport authorities and/or airport real estate programs strongly preferred
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Demonstrated understanding of the capabilities and limitations of generative AI tools and efficient leverage of AI to support research, analysis, content creation, and problem solving. Application of critical thinking to validate AI-generated outputs, while adhering to organizational policies for responsible AI use, data privacy, and security.
The base pay range for this role is $159,790.00 to $207,998.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact
[email protected]