Position: Administrative Assistant
Pay range: $18.00 - $24.00
Reports to: Vice President
Summary:
As a key member of our team, you’ll be the voice and face of our practice! You will drive our daily operations by managing high-energy communications, seamlessly coordinating patient referrals in our EMR, and welcoming new patients through our pre-registration process. Working side-by-side with our physicians, you’ll also provide vital front-desk support at our West Des Moines and Ankeny locations – ensuring every patient enjoys a smooth, professional check-in from the moment they walk through the door.
Professional Contributions:
- Act as the vital link between our patients and care team by managing high-energy communications across phone, text, and email.
- Work side-by-side with clinical providers to handle essential correspondence and ensure smooth, professional communication with patients and partners.
- Maintain the integrity of our digital office by expertly digitizing records into the EMR, ensuring every patient's history is audit-ready and accurate.
- Take the lead in resolving patient billing inquiries, collaborating with our billing partners to provide clarity and peace of mind for our families.
- Guide new patients through their first steps with us, managing referrals and pre-registration to ensure a seamless entry into our care.
- Optimize the daily flow of the clinic by monitoring and reviewing patient schedules to minimize wait times and maximize provider efficiency.
- Ensure the fiscal health of the practice by accurately managing demographics, insurance verification, and co-payment collection with professional precision.
- Support the complete patient journey by providing vital aftercare information and performing high-level administrative functions as needed.
What you’ll bring to the Team:
- Balancing priorities and keeping the office flow seamless.
- Whether in person, over the phone, or via email, you provide clear, professional, and friendly interactions.
- You’re comfortable and professional when discussing patient payments and co-pays.
- You don’t just handle change—you embrace it! We’re constantly evolving to be the best, and we want someone eager to learn and grow with us.
- You take ownership of your tasks while remaining a collaborative, supportive team player who values direction and feedback.
Education and Experience:
- High School diploma or equivalent required.
- Minimum of 2 years of office experience, preferably in a healthcare environment.
- Proficiency in Microsoft Word, Excel and Outlook, Teams and ability to quickly learn new software systems, such as EMR systems.
Why you’ll love working here:
We believe in taking care of the people who take care of our patients. Our “Total Rewards” package is designed for your long-term success and well-being:
- Ultimate Work/Life Balance: Enjoy a 4-day work week (Monday–Friday, 7:00 am – 5:00 pm) so you can recharge and have more time for what matters to you.
- Competitive Pay: Earn between $18.00 – $24.00 per hour, based on your experience and expertise.
- Comprehensive Health & Wealth: Full medical, dental, and life insurance, plus short-term and long-term disability for your peace of mind.
- Future-Focused: We invest in you with a 401K plan and educational reimbursement for your continued growth.
Perks for Your Lifestyle:
- PTO & Paid Holidays (including your Birthday off as a paid holiday!).
- Complimentary Gym Membership to keep you feeling your best.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
