The Arcade Park Manager oversees daily operations, staff management, prize inventory, and game machine maintenance. This role ensures business profitability, enforces safety regulations, and delivers a dynamic, secure experience for visitors in family entertainment centers.Core Responsibilities
- Daily operations: Coordinate opening and closing procedures, ensure adequate staff coverage across all areas, and generate daily performance reports.
- Staff management: Recruit, train, motivate, and supervise floor attendants, cashiers, and game technicians.
- Financial and administrative control: Manage budgets, handle cash register reconciliations, optimize sales results, and control operational costs.
- Maintenance and technical support: Supervise the technician team, coordinate repairs for video games, simulators, or prize machines, and manage spare parts orders.
- Inventory and prize area: Monitor product levels in the redemption area (prize store) to maintain attractive displays.
- Customer service: Handle special requests, resolve complex customer complaints, and foster a fun, welcoming environment.
Requirements and Competencies
- Education: Studies in Business Administration, Management, Hospitality, or related fields.
- Experience: Minimum of 1 to 3 years of experience in supervision, customer service, or operations within the hospitality, theme park, or retail industry.
- Language skills: Bilingual proficiency in both Spanish and English (highly preferred).
- Availability: Flexible hours, including nights, weekends, and holidays.
- Key competencies: Leadership, quick adaptability to operational changes, basic familiarity with electronic systems or Point of Sale (POS) software, and excellent communication skills.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
Work Location: In person
