Essential Functions:
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Opens inbound cases and applies spray.
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Scans case with image capture system to take digital picture of case.
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Scans tracking number and Rx associated with case.
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Applies labels and tags to cases, Rx sheets, and other items in case box to ensure accurate case routing.
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Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
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Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
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Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
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Ensures items listed on invoice matches case box contents.
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Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
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Ensures work area is maintained in a clean and orderly state throughout work shift.
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Partners with Shipper/Distributor to validate outbound production.
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Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
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Locates and corrects errors related to orders; asks for assistance when needed.
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Inputs prescription with corresponding case codes into Customer Management system.
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Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
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Tracks production status throughout day.
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Researches invoices needing credits; credits old charges and bills new charges for assigned accounts.
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Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
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Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special instructions are followed as requested.
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Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
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Applies appropriate shipping charge to each outbound case.
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Performs other related duties and projects as business needs require at the direction of management.
Education and Experience:
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High school diploma or equivalent.
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Minimum three (3) years of related experience.
Pay Range: $19.00-$19.50/hr.
