to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.
As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.
What We Offer
Pay based on experience
No weekend hours
Paid time off (PTO) and paid holidays
Employee health insurance
Eyewear benefits
Simple IRA with company match
Paid training and ongoing support
Collaborative, professional team environment
High School Diploma or GED required
Prior experience in a medical or optical office required
Experience with billing and coding; optical billing experience preferred
Strong organizational and multitasking skills
Professional, patient-focused demeanor with excellent communication skills
Detail-oriented, self-motivated, and dependable
Interest in healthcare and patient service excellence
","responsibilities": "
Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
Oversee and support front desk workflows to ensure smooth daily operations
Handle administrative tasks including documentation, insurance verification, and billing support
Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
Act as a lead resource within the front office, supporting consistency, organization, and best practices
Communicate effectively with clinical staff to ensure a seamless patient journey
"}
Why You’ll Love This Job
Rochester Eye Care Associates is seeking an experienced Medical Office Specialist to serve as a lead presence within our front desk operations. This role is ideal for a seasoned medical or optical front office professional who is confident in their skills, takes ownership of their work, and can help guide day-to-day front desk workflows.
As the Medical Office Specialist, you will be a key point of contact for patients while also serving as a resource for front office processes, accuracy, and efficiency. This position plays an important role in maintaining a smooth patient experience and supporting the overall success of the practice.
What We Offer
Pay based on experience
No weekend hours
Paid time off (PTO) and paid holidays
Employee health insurance
Eyewear benefits
Simple IRA with company match
Paid training and ongoing support
Collaborative, professional team environment
Responsibilities
Serve as the primary front desk contact, setting the tone for a professional and welcoming patient experience
Manage patient check-in/check-out, scheduling, and phone inquiries with accuracy and efficiency
Oversee and support front desk workflows to ensure smooth daily operations
Handle administrative tasks including documentation, insurance verification, and billing support
Utilize knowledge of medical and/or optical billing and coding to ensure accuracy and compliance
Act as a lead resource within the front office, supporting consistency, organization, and best practices
Communicate effectively with clinical staff to ensure a seamless patient journey
Skills & Qualifications
High School Diploma or GED required
Prior experience in a medical or optical office required
Experience with billing and coding; optical billing experience preferred
Strong organizational and multitasking skills
Professional, patient-focused demeanor with excellent communication skills
Detail-oriented, self-motivated, and dependable
Interest in healthcare and patient service excellence
Type: Full Time (Hourly)
