About Peter Gregory Florist
Peter Gregory Florist has proudly served the Greater Cincinnati area since 1878. Our mission is simple: deliver only the freshest, highest quality floral arrangements and gift items, paired with exceptional customer service.
Role Overview
We are looking for a positive, versatile, dependable team player who thrives in a fast-paced environment and is equally comfortable behind a desk or behind the wheel. This dual role splits time between office coordination — taking orders, managing communications, and supporting the design team (i.e. processing flowers) and the delivery team. You will be one of two people in this role, serving as a reliable backup for one another.
Office Responsibilities
· Answer incoming phone calls and respond to emails in a professional, friendly manner
· Take and process floral orders accurately through our Dove (POS) system
· Coordinate with floral designers on order details, deadlines, and special requests
· Build and manage daily delivery schedules in collaboration with the driver team
· Communicate with customers regarding order issues
· Process payments and maintain clean order records
· Handle customer concerns or complaints with patience and professionalism
· Aid in maintaining workspace and inventory
· Aid in processing flowers (washing buckets, cutting flowers, etc)
Delivery Responsibilities
· Execute timely and accurate local deliveries throughout the Greater Cincinnati area
· Use phone system to manage delivery order status and upload relevant photos and info
· Represent Peter Gregory Florist with professionalism and care at every delivery
· Handle floral arrangements with care to ensure quality upon arrival
· Communicate proactively with the office on delivery status or any route issues
· Maintain a clean and organized delivery vehicle
· Assist with loading and unloading deliveries at the shop
· Ability to carry 40 pounds
Qualifications
· Valid Ohio driver's license with a clean driving record - required
· Comfortable with phones, email, and basic computer use - required
· Customer service or receptionist experience preferred
· POS or order management system experience is a plus
· Reliable, punctual, self-motivated, high energy, and can multi-task
· Ability to stay organized and prioritized in a dynamic environment
· Must be comfortable lifting and carrying floral arrangements
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
