First Impression Specialist

Mid Century Telephone Cooperative
Fairview, IL

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Job Details

$19 - $21 an hour
2 days ago

Benefits

Disability insurance
Health insurance
Vision insurance
401(k) matching

Qualifications

Customer returns handling
High school diploma or GED
Driver's License

Full Job Description

General Summary:

The First Impression Specialist is responsible for greeting and assisting lobby guests, maintaining the front desk area, processing payments, assisting Sales & Customer Specialist with calls, and documenting customer interactions.

Essential Job Functions:

Greet and care for all lobby guests.

Keeping the front desk area/lobby organized and clean. Sweep lobby on cleaning crews off days if needed.

Open and close register.

Process all incoming payments (in person and phone), including transfer calls from Sales & Support Specialist and/or billing.

Assist Sales & Support Specialist with incoming calls.

Responsible for completing iVUE alerts.

Properly document all customer interactions and activity in Contact Tracking.

Maintain accurate records of customer interactions and transactions in Salesforce/Checkpoint.

Understand relevant questions needed to open trouble tickets.

Assists with overflow calls from Sales & Customer Support Department.

Assists customers that come in the lobby who want to sign up for new service(s) by taking down all their pertain information and passing that to the Sales & Support Specialist to create a service order.

Tier 1 for Podium communications.

Care for info account.

Process equipment returns.

Keep track of lobby and printer supplies. Stock and order as needed.

Print out agreements and handouts as needed.

Utilize Team’s chat group for information.

Participate in Mid Century events every year.

Be resourceful and have a strong understanding of Mid-Century processes.

Have a clear understanding of how to educate on online billing.

Have a clear understanding of how to educate on the Mid-Century Fiber app.

Demonstrates dependability through good attendance and adherence to timeliness and schedules.

Occasionally required to carry or lift objects up to a minimum of 35 lbs.

Required to hold a valid driver’s license.

During a normal work shift an employee consistently operates a computer, mouse and other office equipment.

Performs other duties and responsibilities as assigned.

Education and Experience:

High School Diploma or equivalent plus one to two years related experience.

Salary Range: $19.00 - $21.00 per hour

Mid Century offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401k with employer matching, paid leave days, sick leave days, and holidays.

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General Summary:

Essential Job Functions:

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