InSync Consulting Services is seeking a Bilingual Client Services Representative – Outreach to join our team. This role is ideal for someone who enjoys working directly with the community, educating individuals about healthcare options, and providing exceptional customer service.
If you are passionate about helping others, enjoy public outreach, and are comfortable working both independently and as part of a team, we'd love to hear from you!
Position Details
- Position: Client Services Representative – Outreach
- Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST
- Pay: $20.00 per hour
- Language Requirement: Bilingual English/Spanish Required
- Driving Required: Yes
Responsibilities
- Conduct face-to-face outreach and educational presentations for individuals and community groups.
- Educate beneficiaries on available healthcare plan options and assist them in selecting plans that best meet their needs.
- Guide individuals through enrollment and disenrollment processes.
- Answer questions regarding medical exemptions, waivers, and enrollment status.
- Build and maintain positive working relationships with county staff, community organizations, and program partners.
- Represent the program at community events, outreach activities, and health fairs.
- Perform accurate data entry and maintain detailed documentation within the Customer Relationship Management (CRM) system.
- Submit enrollment and disenrollment information according to established procedures.
- Support the onboarding and training of new outreach staff when needed.
- Review internal knowledge base content and recommend updates to improve accuracy and efficiency.
- Maintain high standards of quality, productivity, and attention to detail.
- Identify procedural or quality concerns and communicate them promptly to management.
- Recommend process improvements that enhance customer service and operational efficiency.
- Travel to assigned office locations and community sites as directed.
- Perform additional duties as assigned.
Qualifications
- Bilingual in English and Spanish (required).
- Excellent communication and public speaking skills.
- Strong customer service and interpersonal abilities.
- Experience working with diverse populations in community outreach, healthcare, social services, or customer service preferred.
- Comfortable conducting presentations for both individuals and groups.
- Strong computer and data entry skills with excellent attention to detail.
- Ability to manage multiple tasks while maintaining accuracy.
- Valid driver's license, reliable transportation, and willingness to travel to assigned locations.
- Ability to work independently while collaborating effectively with a team.
Pay: $20.00 per hour
Work Location: In person
