ASSISTANT GENERAL MANAGER – IMMEDIATE HIRE
Brand: Choice Hotels Property
Employment Type: Full-Time
Work Location: In Person
Position Status: Immediate Hire
Probationary Period: 90 Days
POSITION OVERVIEW
We are seeking an experienced, dependable, and highly motivated Assistant General Manager (AGM) to join our hotel management team.
This is a hands-on leadership position. The ideal candidate must be willing to lead by example and work alongside the team in all hotel departments when operationally necessary, including Front Desk, Housekeeping, Breakfast, Laundry, Maintenance, and Shuttle operations.
The AGM will assist the General Manager with daily hotel operations while ensuring compliance with Choice Hotels brand standards, Quality Assurance (QA) requirements, company policies, guest satisfaction goals, and operational expectations.
This position is for immediate hire.
KEY RESPONSIBILITIES
- Assist the General Manager with the overall daily operation of the hotel.
- Supervise and support Front Desk, Housekeeping, Breakfast, Laundry, Maintenance, and Shuttle operations.
- Maintain compliance with Choice Hotels brand standards and Quality Assurance requirements.
- Maintain a visible, professional, and hands-on management presence throughout the property.
- Be willing and able to work in any hotel department when needed.
- Cover operational shifts when necessary due to employee call-outs, staffing shortages, high occupancy, emergencies, inspections, or other business needs.
- Assist with recruiting, interviewing, hiring, onboarding, training, coaching, scheduling, and evaluating employees.
- Hold employees accountable for attendance, punctuality, professionalism, performance, and compliance with hotel policies.
- Serve as Manager on Duty and professionally handle guest complaints, service recovery, emergencies, and operational concerns.
- Ensure proper use of Choice Advantage Property Management System and other required Choice Hotels platforms.
- Monitor occupancy, ADR, RevPAR, room inventory, labor, payroll, purchasing, and operational expenses.
- Conduct regular property and guest-room inspections.
- Identify maintenance concerns and ensure proper follow-up and completion.
- Maintain accurate reports, schedules, logs, payroll information, invoices, and other administrative documentation.
- Support hotel sales, guest retention, local account development, and revenue-generating opportunities.
- Promote Choice Privileges and other Choice Hotels guest loyalty initiatives.
- Assist with preparation for Choice Hotels Quality Assurance inspections.
- Complete all required Choice Hotels training and certifications within established deadlines.
- Communicate regularly with the General Manager and ownership regarding staffing, guest concerns, maintenance, hotel performance, and operational needs.
- Assist with shuttle operations as needed, including transporting guests when operationally necessary.
- Perform additional duties as assigned by the General Manager or ownership.
HANDS-ON MANAGEMENT REQUIREMENT
This is not strictly an office or administrative management position.
The Assistant General Manager is expected to lead by example and must be prepared to assist wherever needed to keep the hotel operating successfully.
This may include:
- Front Desk
- Housekeeping
- Breakfast
- Laundry
- Maintenance
- Shuttle assistance as needed
- Other operational areas as needed
The AGM may be required to cover shifts during staffing shortages, employee call-outs, high occupancy, special events, emergencies, inspections, or other operational situations.
QUALIFICATIONS
- Minimum 3 years of hotel industry experience preferred.
- Minimum 2 years of supervisory or management experience in a branded hotel environment preferred.
- Previous AGM, Operations Manager, Front Office Manager, or similar hotel leadership experience preferred.
- Choice Hotels experience preferred.
- Choice Advantage experience preferred.
- Bachelor's Degree preferred.
- Experience with hotel accounting, payroll, budgeting, purchasing, and financial controls preferred.
- Strong leadership, professionalism, integrity, and accountability.
- Excellent attendance, reliability, and punctuality.
- Strong guest-service, communication, conflict-resolution, and problem-solving abilities.
- Must be comfortable working alongside employees and performing operational duties when necessary.
- Must have open and flexible availability.
- Valid driver's license and acceptable driving record required for assisting with hotel shuttle operations.
SCHEDULE & AVAILABILITY
This hotel management position requires open and flexible availability.
Candidates must be available to work days, evenings, nights, weekends, holidays, and additional hours as hotel operations require.
The AGM must also be available for on-call and emergency situations.
Schedules may change depending on occupancy, staffing levels, employee call-outs, inspections, special events, emergencies, and other operational needs.
PHYSICAL REQUIREMENTS
Candidates must be able to:
- Stand and walk for extended periods.
- Lift up to 30 pounds.
- Push or pull up to 60 pounds.
- Bend, reach, stoop, and perform reasonable physical functions associated with hotel operations.
- Perform reasonable physical and operational duties throughout the hotel as needed.
90-DAY PROBATIONARY/EVALUATION PERIOD
All newly hired Assistant General Managers will complete a 90-day probationary/evaluation period.
Performance will be evaluated based on attendance, punctuality, reliability, flexibility, leadership, professionalism, guest service, operational knowledge, employee management, completion of required training, compliance with Choice Hotels standards, and the ability and willingness to work throughout hotel operations when necessary.
Successful completion of the probationary period does not alter the at-will nature of employment, where permitted by applicable law.
EQUAL EMPLOYMENT OPPORTUNITY
The hotel is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination and in accordance with applicable federal, state, and local laws.
IMMEDIATE HIRE
Qualified candidates should be prepared to begin employment promptly upon successful completion of the interview, hiring, and onboarding process.
Pay: From $42,000.00 per year
Work Location: In person
