king for a full-time call center job in Charlotte NC where you can build your skills and work with a professional, supportive team? Suite 1000's Customer Service Representatives (CSRs) provide 24/7 inbound call support for businesses across industries like legal, retail, and field services. This isn’t telemarketing or collections. It’s about professionalism, accuracy, and helping businesses keep operations moving. Higher pay available for Bilingual (English-Spanish) Telephone Customer Service Representatives.
Pay
g
- lish-only: $18+/hour (based on skills & experience)
If
- position Includes any 3rd-shift hours: $19+/hour+
If
- position requires bilingual services(English-Spanish): $19+/hour+
Pa
i- d weekly
He
a- lth Insurance (available 1st of month following 30-days of employement)
He
a- lth Savings Account (HSA), Flexible Spending Account (FSA), and Employee Assitance Program (EAP)
Pa
i- d training & onboarding
2
w- eeks of paid-time-off 1st year (accrued evenly throughout the year and available as soon as accrued)
Al
l- workstation and supplies provided at no cost
Op
p- ortunities for advancement within Suite 1000
Thi
site during training (first two months); work-from-home thereafter when qualified.
Res
a Full-Time CSR at Suite 1000, you will:
A
ns
- wer inbound calls for clients in diverse industries
Fo
l- low client protocols, escalation rules, and call-handling workflows
Ac
c- urately document call details in client systems
Ro
u- te calls to the appropriate contact or department as needed
Pr
o- vide a professional, empathetic experience for every caller
No
- selling, telemarketing, collections, shift bidding, complaint lines, or shift bidding.
Req
s
- t pass typing, spelling, leadership, and communication assessments, background check, drug screening, and eVerify verification
At
- least one year of call center, receptionist, or computer-based customer service experience
Mi
n- imum one year in an administrative support, office assistant, or similar role
Ty
p- ing speed of 45+ WPM
St
r- ong multitasking and written communication skills
De
p- endable, detail-oriented, and professional
Wi
l- lingness to renew a COVID-19 vaccine annually unless medically exempt
Ba
c- kground check, drug screening, and eVerify eligibility required
Tra
8
- weeks of on-site training with experienced staff
El
i- gible for remote work after training
Co
m- prehensive coaching and support throughout onboarding
St
a- ble, team-first culture with long-tenured staff members
Su
p- portive work environment built on mutual respect and professionalism
Loc
1 Chastain Ave., Suite 100, Charlotte, NC 28217
W
e
are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.
How
re always looking for talented team members. Submit your information today to be considered for current or future openings in
