Telecommunication Specialist (RingCentral)
Full-Time | Permanent Hire
Onsite | Greater Boston, MA (Multiple Locations)
Salary: $80,000-$95,000
We're seeking a Telecommunication Specialist with strong RingCentral experience to support a large enterprise voice and communications environment across multiple locations. This role is responsible for administration, support, troubleshooting, and optimization of cloud and on-prem telephony systems serving thousands of users.
Key Responsibilities
- Administer and support RingCentral UCaaS for 3,000+ users and 500+ contact center agents.
- Manage dial plans, call routing, auto attendants, hunt groups, voicemail, and telephony provisioning.
- Support RingCentral integrations with Microsoft Teams, WebRTC, softphones, and IP phones.
- Troubleshoot voice, collaboration, SIP, PRI, analog, and contact center issues.
- Handle moves, adds, changes, and telecom-related ServiceNow tickets.
- Support voice infrastructure projects, upgrades, migrations, and new site deployments.
- Collaborate with Network, Security, Infrastructure, and Service Desk teams.
- Maintain telecom documentation, call flows, backups, and system configurations.
- Serve as an escalation point for complex telecom incidents and mentor junior staff.
Required Qualifications
- 5+ years of telecommunications, VoIP, or unified communications experience.
- Hands-on RingCentral administration experience (required).
- Experience with SIP trunks, voice gateways, call routing, and enterprise telephony environments.
- Strong troubleshooting skills across voice and UC technologies.
- Excellent communication and documentation skills.
- Bachelor's degree or equivalent combination of education and experience.
Preferred Experience
- Cisco Unified Communications Manager (CUCM) and Unity Connection
- NICE CXone
- Microsoft Teams Voice
- Avaya Communication Manager/Aura
- Call recording, IVR, paging, and analog gateway technologies
- CCNA, CCVP, or other telecom certifications
Keywords: RingCentral, UCaaS, VoIP, Voice Engineer, Telecom Specialist, Unified Communications, Contact Center, SIP, CUCM, Teams Voice, NICE CXone.
Pay: $80,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- RingCentral: 1 year (Required)
- Avaya: 1 year (Required)
Ability to Commute:
- Boston, MA 02118 (Required)
Work Location: In person
