Overview
Join a dynamic turf team as a Service Writer / Warranty Administrator. In this vital role, you will serve as the communication bridge between our valued customers and our skilled technicians, ensuring smooth service operations and accurate warranty processing. Your energetic approach will help create a positive experience for every client, while your detailed-oriented mindset guarantees precise documentation and efficient workflow.
Responsibilities
- Greet customers promptly and professionally, listening carefully to their outdoor power equipment concerns to accurately document service needs
- Write detailed service estimates, including diagnostics, mechanical repairs, and maintenance procedures such as oil changes, hydro services, etc...
- Coordinate with technicians to prioritize repairs and ensure timely completion of services
- Process warranty claims efficiently by verifying coverage, submitting necessary documentation, and following up on approvals or rejections
- Upsell additional services or maintenance opportunities by explaining benefits clearly and confidently to enhance customer value
- Maintain accurate records of all transactions including cash handling, service orders, and repair histories
- Communicate effectively with customers regarding equipment status updates, repair recommendations, and billing details
Requirements
- Proven dealership experience with a strong understanding of automotive service management and auto estimating procedures
- Hands-on mechanic experience or diagnostics knowledge to better understand repair processes
- Familiarity with lawn equipment repair.
- Excellent customer service skills with the ability to handle inquiries professionally and courteously
- Ability to upsell services confidently while maintaining integrity and transparency
- Competency in cash handling and administrative tasks related to warranty processing and service writing
- Good organizational skills with attention to detail for accurate documentation of all transactions
This role is perfect for motivated individuals eager to combine their lawn equipment knowledge with outstanding customer interaction skills. If you thrive in a fast-paced environment where every day brings new opportunities to assist customers and support technicians—this is your chance to accelerate your career in lawn and garden service management!
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
