IF YOU ARE INTERESTED IN THIS POSITION--PLEASE ALSO APPLY IN PERSON AT THE HOTEL
Job Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth front desk operations. Your energy and hospitality expertise will set the tone for an exceptional stay, making every guest feel valued and cared for from check-in to check-out. This paid position offers a fantastic opportunity to develop your skills in hotel management and guest relations while working in a vibrant environment.
Duties
- Greet guests warmly upon arrival, providing a welcoming and professional first impression
- Manage guest check-ins and check-outs efficiently using hotel management software such as OPERA
- Handle guest requests, inquiries, and complaints with a positive attitude and proactive solutions
- Operate multi-line phone systems with excellent phone etiquette to assist callers promptly
- Maintain accurate records of guest information, reservations, and billing details
- Assist with night audit procedures to ensure financial accuracy and reporting at the end of each shift
- Collaborate with housekeeping, maintenance, and security teams to address guest needs and hotel emergencies
- Provide information about hotel amenities, local attractions, and services in multiple languages if applicable
- Uphold hotel emergency procedures to ensure guest safety at all times
- Support guest services initiatives to enhance overall guest satisfaction and loyalty
Skills
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong customer service skills with a friendly, energetic demeanor
- Knowledge of hotel management systems such as OPERA or similar platforms
- Familiarity with hotel emergency procedures and safety protocols
- Excellent phone etiquette and ability to handle multi-line phone systems professionally
- Experience with night audit processes and hotel billing procedures
- Ability to manage multiple tasks efficiently in a fast-paced setting
- Background in resort experience or large-scale hospitality environments is a plus
- Strong guest relations skills with an emphasis on hospitality excellence
Join us to be part of a lively team dedicated to delivering outstanding hospitality experiences! Your enthusiasm will help create welcoming atmospheres where every guest feels at home.
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
