At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The General Merchandise Manager is responsible for leading the General Merchandise department to achieve sales, profitability, customer service, and operational goals. This position oversees merchandising, inventory management, labor planning, promotional execution, and team development while ensuring a safe, clean, and customer-focused shopping environment. The General Merchandise Manager drives department performance through effective leadership, execution, and accountability.
Key Responsibilities Department Leadership & Operations
- Direct the daily operations of the General Merchandise department.
- Ensure execution of company merchandising standards, displays, and promotional programs.
- Monitor department conditions to maintain a clean, organized, and fully stocked sales floor.
- Establish priorities and delegate tasks to maximize productivity and operational efficiency.
- Maintain compliance with company policies, procedures, and safety standards.
- Support overall store objectives through collaboration with store leadership and department managers.
Sales & Financial Performance
- Achieve department sales, gross margin, and profitability goals.
- Analyze sales trends and performance metrics to identify opportunities and risks.
- Develop action plans to increase sales, improve customer satisfaction, and control expenses.
- Monitor labor utilization and schedule effectively to meet operational needs.
- Manage department shrink and implement loss prevention initiatives.
Merchandising & Inventory Control
- Ensure accurate ordering, receiving, and inventory management processes.
- Maintain proper inventory levels to support sales while minimizing excess stock.
- Review out-of-stocks and take corrective action to improve product availability.
- Execute seasonal, promotional, and special merchandising programs according to company standards.
- Ensure product pricing accuracy and signage integrity throughout the department.
Customer Service
- Deliver an exceptional customer experience by promoting a customer-first culture.
- Resolve customer concerns promptly and professionally.
- Monitor department service levels and implement improvements as needed.
- Foster an environment where associates actively engage and assist customers.
People Leadership & Development
- Recruit, train, coach, and develop department associates.
- Conduct performance evaluations and provide ongoing feedback.
- Build associate engagement through effective communication and recognition.
- Hold associates accountable for performance, productivity, and customer service expectations.
- Develop succession plans and identify high-potential talent within the department.
Safety & Compliance
- Promote and maintain a safe working environment for associates and customers.
- Ensure compliance with all company, local, state, and federal regulations.
- Conduct routine department inspections and address identified issues.
- Follow proper procedures regarding equipment use, inventory handling, and workplace safety.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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