Job Summary
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team in providing the best-in-performance specialty chemicals to a diverse customer base! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for every client. This position offers an exciting opportunity to develop your office management and customer support skills while contributing to a collaborative and fast-paced environment.
Responsibilities:
- Manage multi-line phone systems efficiently, directing calls accurately and courteously
- Handle data entry tasks using computer skills, including updating customer records and processing transactions
- Maintain organized filing systems and manage documentation with attention to detail and proofreading accuracy
- Provide excellent customer support by addressing questions, resolving issues promptly, and ensuring customer satisfaction
- Assist with clerical duties including filing, copying, scanning, and managing correspondence in Microsoft Office applications
- Process customer orders into Sales Orders (SO’s) in the ERP system
- Send approved sales orders to the appropriate warehouses for shipping
- Produce commercial invoices for international orders and shipments
- Prepare customer quotes
- Maintain customer orders (back orders, future orders, direct shipments, & waiting for products)
- Maintain customer folders
- International Orders - Book shipments with broker & produce all needed documents
- Send requested literature from customers & staff (SDS’s, TDS’s, etc...)
- Double check other sales orders, quotes, labels, & packages for errors
- Obtain quotes from LTL truck carriers for shipments
- Book LTL truck shipments
- Backup for purchasing
- Maintain replacement parts packaging & parts inventory for controller equipment
- New customer setup in ERP
- Submit government-required forms on a monthly basis
- Process month-end service billings
- Provide conflict mineral reports as requested by customers
- Provide monthly shipment reports for selected personnel
- Maintain literature for trade shows
- Prepare for new year, create new sales folders & store prior year
- Pull old sales folders from storage and shred
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with ERP (Datacore) is a plus
- Excellent organizational skills with the ability to prioritize tasks effectively and manage time efficiently
- Previous office experience or clerical experience required; familiarity with office management is a plus
- Exceptional customer service skills coupled with professional phone etiquette on multi-line phone systems
- Bilingual abilities are desirable to serve diverse customer needs effectively
Join us in creating a welcoming environment where every customer feels valued! We are committed to supporting your growth through comprehensive training and ongoing development opportunities. This paid position offers a chance to build vital skills in customer service, office management, and administrative support—all within a vibrant team dedicated to excellence.
Uyemura International is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We encourage applications from all qualified individuals."
Pay: $57,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Education:
Experience:
- Office: 3 years (Preferred)
Shift availability:
Ability to Commute:
- Southington, CT 06489 (Required)
Work Location: In person
