Strategic Membership Manager
Virginia Black Chamber of Commerce (VABCC)
Fredericksburg, VA | Full-Time | Base Pay + Commission
Compensation
Base Pay: $51,896 annually ($24.95/hour) + performance-based commission
This position offers additional earning potential based on membership sales, revenue growth, retention, and achievement of established performance goals.
Anticipated Start Date: September 29, 2026
Overview
The Virginia Black Chamber of Commerce is seeking an energetic, strategic-minded, and results-driven Strategic Membership Manager to lead membership growth, retention, engagement, and revenue development across the Commonwealth of Virginia.
This is a performance-driven sales and relationship-management position for a professional who is proactive, self-directed, and motivated by measurable results.
The Strategic Membership Manager will be responsible for developing new membership opportunities, cultivating prospective members, closing membership sales, strengthening relationships with current members, managing renewals and retention, and maintaining a strong membership pipeline.
This role requires someone who is comfortable networking, making outbound calls, visiting businesses, attending events, staffing vendor and exhibitor tables, following up consistently, and directly asking for the sale.
Responsibilities
- Develop and execute comprehensive strategies for membership acquisition, retention, and revenue growth.
- Identify, prospect, cultivate, and convert businesses and entrepreneurs into VABCC members.
- Manage the full membership sales cycle from initial outreach through enrollment and payment.
- Conduct outbound prospecting through phone calls, email, networking, referrals, virtual meetings, and in-person business visits.
- Maintain an active pipeline of qualified membership prospects and ensure consistent follow-up.
- Conduct discovery conversations to understand prospective members' goals, challenges, and business needs.
- Clearly communicate VABCC's membership value proposition and recommend appropriate membership levels.
- Manage membership renewals, retention outreach, and professional follow-up regarding outstanding membership dues.
- Identify opportunities to upgrade existing members when appropriate.
- Coordinate new member onboarding and membership orientation.
- Build strong relationships with current and prospective members throughout Virginia.
- Represent VABCC at networking events, conferences, business meetings, ribbon cuttings, expos, and community events.
- Staff VABCC vendor and exhibitor tables and generate qualified membership leads.
- Collaborate with VABCC Regional Councils and community partners to identify prospective businesses and membership opportunities.
- Maintain accurate membership and prospect information in GrowthZone CRM.
- Track sales activity, conversion rates, lead sources, and membership revenue.
- Prepare regular pipeline and performance reports.
- Use membership data to identify trends and recommend new strategies for growth.
- Meet established monthly, quarterly, and annual membership and revenue goals.
Skills & Qualifications
- Minimum of 5 years of relevant professional experience, including at least 3 years of direct experience in sales, business development, membership development, account management, relationship management, or another revenue-generating position.
- Bachelor's degree preferred; comparable education and directly related professional experience may be considered.
- Proven ability to meet or exceed sales, revenue, or business-development goals.
- Strong negotiation and closing skills.
- Exceptional follow-up and follow-through.
- Strategic thinking and independent problem-solving abilities.
- Strong relationship-building and interpersonal skills.
- Excellent verbal and written communication.
- Confidence interacting with entrepreneurs, business owners, executives, and community leaders.
- Ability to manage multiple prospects and member relationships simultaneously.
- Strong organizational and time-management skills.
- Proficiency with CRM systems; GrowthZone experience is preferred.
- Ability to analyze data, identify trends, and translate findings into actionable membership-growth strategies.
- Valid driver's license, automobile insurance, and reliable transportation required.
Schedule & Travel
Monday–Friday, 9:00 AM–5:00 PM
This position also requires:
- Approximately 30% statewide travel
- Some evening networking and Chamber events
- Occasional Saturdays
- Occasional overnight travel
Approved business travel and mileage are reimbursed according to VABCC policy.
Specific commission rates, thresholds, and performance expectations will be outlined separately in VABCC's Membership Compensation and Incentive Plan.
Who We're Looking For
We are looking for someone who sees an opportunity and pursues it.
Someone who can walk into a room of business owners, develop meaningful relationships, leave with qualified prospects, follow up consistently, and convert those relationships into Chamber members.
Membership development at VABCC is not simply responding to people who contact the Chamber. It requires intentionally building a pipeline, cultivating relationships, communicating value, asking for the business, retaining relationships, and following through.
If you are energized by growth, motivated by measurable results, passionate about helping businesses succeed, and excited about helping grow a statewide organization, we encourage you to apply.
Pay: $51,896.00 - $76,896.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
