Guest Services Key Holder
blō Out Lounge & Colour Bar | Hamilton, NJ
Part-Time or Full-Time | Starting at $15.92/hour, based on experience
More Than a Front Desk
At blō Out Lounge & Colour Bar, Guest Services is an essential part of the experience we create.
Our mission is rooted in Guidance Education Experience, and we believe every Guest should feel seen, heard, understood, and genuinely cared for from their first interaction with us through the moment they leave the Lounge.
We believe luxury isn't simply how a space looks. It's how someone feels while they're in it.
We're looking for an exceptional Guest Services Key Holder to join our close-knit, team-focused environment and help us continue creating thoughtful, personalized experiences for our Guests.
About the Role
You'll work directly with our Guest Experience Coordinator and alongside our Leadership team to support our Guests, Artisans, and the daily flow of the Lounge.
As a Key Holder, you'll also be trusted to independently open and/or close the Lounge when scheduled.
This is not a Leadership or management position. You won't be expected to navigate significant Guest, team, or operational challenges alone. We believe part of taking ownership is knowing what you can confidently handle, following established Lounge procedures, and knowing when to reach out to Leadership for guidance and support.
You May Be a Great Fit If You...
- Are humble, driven, and inquisitive
- Genuinely enjoy taking care of people
- Have a strong background in customer service or hospitality
- Are warm, confident, and professional
- Notice the little things that can make someone's experience better
- Listen well and help people feel heard and understood
- Stay calm, organized, and gracious in a fast-moving environment
- Take initiative and naturally look for what needs to happen next
- Are dependable, punctual, and prepared
- Communicate clearly and respectfully
- Know when to take ownership and when to ask for support
- Are receptive to feedback and excited to continue learning
- Enjoy contributing to a team where everyone's role matters
What You'll DoCreate an Exceptional Guest Experience
- Warmly welcome and acknowledge every Guest
- Help Guests feel comfortable, remembered, and cared for throughout their time with us
- Answer calls, texts, and other Guest communications with warmth and professionalism
- Listen to Guest needs and help guide them toward the appropriate Artisan, service, or next step
- Anticipate needs and look for thoughtful ways to make each visit feel more seamless or special
- Address Guest questions confidently and involve Leadership when additional support is appropriate
Manage Reservations + Guest Relationships
- Schedule, adjust, confirm, and prebook reservations accurately
- Learn our services and Artisans so you can confidently guide Guests
- Maintain accurate Guest profiles, preferences, and notes
- Thoughtfully manage waitlists, cancellations, and schedule opportunities
- Communicate Lounge policies clearly and graciously
- Help support Guest retention and long-term relationships
Elevate the Checkout Experience
At blō Out, checkout isn't simply a transaction—it's the final part of the Guest's experience with us.
You'll:
- Accurately process services, retail purchases, and payments
- Help Guests understand and secure their next recommended reservation
- Reinforce Artisan home-care recommendations through education, never pressure
- Educate Guests about relevant Loyalty Rewards, memberships, and Lounge offerings
- Look for ways to make their next visit even more seamless or special
Support the Lounge + Team
- Communicate proactively with Guest Services, Artisans, and Leadership
- Monitor the flow of the day and anticipate potential needs
- Maintain a polished, organized, and Guest-ready environment
- Support retail presentation and product awareness
- Communicate important Guest information to the appropriate team member
- Complete daily Guest Services responsibilities accurately and consistently
- Step in where needed to help the Lounge operate seamlessly
Key Holder Responsibilities
As a trusted member of Guest Services, you'll have the opportunity to independently open and/or close the Lounge.
This includes:
- Following established opening and closing procedures
- Preparing the Lounge for our first Guests of the day
- Completing end-of-day Guest Services and operational procedures
- Ensuring the Lounge is properly secured when closing
- Maintaining blō Out standards when Leadership isn't physically present
- Recognizing when a situation requires Leadership involvement and reaching out for support
We don't expect you to have every answer. We do expect you to take ownership, use good judgment, communicate, and ask for help when you need it.
What Success Looks Like
You'll know you're succeeding when our Guests consistently feel welcomed, listened to, and cared for; reservations and the schedule are thoughtfully managed; Guests leave understanding their next steps; and the Lounge feels polished, prepared, and cared for.
You'll also know you're succeeding when your teammates know they can depend on you.
Experience + Availability
Previous customer service or hospitality experience is strongly preferred.
Experience in a luxury salon, spa, hotel, restaurant, high-end retail, concierge, or other hospitality-focused environment is a plus, but salon experience isn't required.
We're looking for someone who understands people, takes pride in service, wants to learn, and genuinely enjoys creating memorable experiences for others.
Scheduling:
- Part-time and full-time candidates are welcome
- Minimum availability of 7+ hours per week
- Some evening and Saturday availability is required
- Additional hours may be available based on availability and Lounge needs
- Must be comfortable independently opening and/or closing the Lounge when scheduled
Compensation + Perks
Starting at $15.92/hour, based on experience.
As part of the blō Out team, you'll also have access to opportunities and perks designed around learning, connection, and experiencing our industry, including:
- Ongoing education and professional development
- A culture that values growth, feedback, and curiosity
- Beauty industry, product, and service education
- Team product and service perks
- Employee product discounts
- Opportunities to grow your knowledge and responsibilities
- A close-knit, team-focused work environment
- The opportunity to play a meaningful role in the Guest experience
Find Your Professional Home
At blō Out, our culture matters.
We're passionate about our craft, our Guests, our community, and creating a professional home where the right people can thrive.
If you're looking for more than a traditional front-desk position and want to be part of a team that takes hospitality, growth, and the Guest experience seriously, we'd love to get to know you.
Before applying, we encourage you to learn more about blō Out Lounge & Colour Bar and our core values.
When you apply, tell us: Which of our core values resonates with you most—and why?
We look forward to meeting you.
With Faith, Love + Hair,
blō Out Lounge & Colour Bar
Job Types: Full-time, Part-time
Pay: $15.92 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
Work Location: In person
