A Medical Front Desk Staff member ensures a positive patient experience while supporting the operational and administrative needs of a healthcare facility. They balance customer service with technical tasks, making them essential to both patient satisfaction and clinic efficiency.
Core Responsibilities:
- Patient Reception & Check‑In: Greet patients, verify identification, update demographics, and collect insurance information.
- Scheduling & Coordination: Manage appointments, cancellations, waitlists, and provider schedules to maintain efficient workflow.
- Phone & Communication Management: Answer calls, route messages, provide basic information, and handle high‑volume inquiries with professionalism.
- Insurance & Billing Support: Verify coverage, collect copays, explain basic billing questions, and ensure accurate financial documentation.
- Medical Records Handling: Maintain confidentiality, prepare charts, process releases, and ensure compliance with HIPAA.
- Clinical Support: Coordinate with medical assistants, nurses, and providers to ensure smooth patient flow and timely rooming.
- Problem Solving: Address patient concerns, resolve scheduling conflicts, and maintain a calm, organized environment.
Pay: $10.00 - $15.00 per hour
Benefits:
Work Location: In person
