Waste Eliminator is a full-service waste management company offering critical disposal and creative recycling and environmental solutions. We ensure waste is disposed of in a cost-effective and sustainable manner while minimizing the impact on the environment.
Customers choose Waste Eliminator because of our strong focus on sustainable solutions, customer care and a continuing effort to never stop improving. We believe in our duty to perform at the highest standard of safety for the public and our employees. At Waste Eliminator, our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers. We make a difference, and we are excited to grow our team!
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Experience in any kind of Waste Hauling / Management is a huge plus
- Bilingual is preferred
- Data entry experience
- Ability to work in a Drug Free Workplace; must pass drug and alcohol testing.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Flexible spending account
- In addition to base pay and benefits, Customer Care Representatives can earn monthly incentives for converting prospective residential customers into sales!
Schedule:
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- Gainesville, GA 30501: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
