Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will ensure smooth front desk operations, manage patient appointments, handle medical records with precision, and provide exceptional customer service. Your proactive attitude and attention to detail will help create a welcoming environment while supporting efficient clinic workflows. This paid position offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering outstanding patient care.
Duties
- Greet patients and visitors warmly, ensuring a positive first impression
- Schedule appointments accurately using electronic health record (EHR) systems such as NextGen, Epic, Meditech, Athenahealth, or eClinicalWorks
- Performs day-to-day administrative functions and general office duties, including but not limited to word processing, copying, filing, faxing, answering phones, and data entry.
- Verify insurance coverage and perform insurance verification procedures
- Manage patient check-in and check-out processes efficiently
- Handle multi-line phone systems with professional phone etiquette, directing calls appropriately
- Conducts check-out process. (Schedule next appointment, order imaging studies and other consults as prescribed.)
- Send OP notes and consult notes to the primary care physician and/or referring physician.
- Maintain and update medical records, ensuring compliance with HIPAA regulations and proper documentation review; take a picture of the patient and place in the patient’s folder.
- Assist with medical billing and collection processes, including CPT coding, ICD-10/ICD-9/ICD coding, and Medicare claims processing
- Support clinic operations through filing, data entry, and managing office supplies
- Collaborate with medical staff to coordinate care plans and document patient interactions accurately
- Use computer skills to navigate EMR systems like Doctible, eCare, Epic, Meditech, Athenahealth, documentation and scheduling
- Assists providers and other staff members with other duties to contribute to a team atmosphere. Provides training/cross training of office personnel to provide coverage during absences.
Skills
- Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures
- Experience with EMR/EHR systems such as NextGen, Epic, Meditech, Athenahealth, eClinicalWorks
- Excellent customer service skills with the ability to handle sensitive information discreetly in accordance with HIPAA standards
- Bilingual abilities are required to serve diverse patient populations effectively
- Proven clinic or medical office experience with front desk management and appointment scheduling
- Familiarity with insurance verification processes and Medicare requirements
- Proficiency in Microsoft Office Suite (Word, Excel) and typing skills, including 10-key typing for data entry tasks
- Strong organizational skills for managing medical records, filing systems, and documentation review processes
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail
- Exceptional phone etiquette and communication skills for engaging with patients and healthcare providers
This role is perfect for motivated individuals eager to contribute to a compassionate healthcare environment. If you thrive on providing excellent patient service while supporting clinical operations through your administrative expertise, we want to hear from you!
Pay: $14.75 - $18.00 per hour
Benefits:
- Bereavement leave
- Free parking
- Paid jury duty
Work Location: In person
