Security Financial Bank (SFB) is seeking a Deposit Operations Manager to provide strategic leadership and oversight of the Bank’s Deposit Operations department. This role ensures efficient daily operations while driving continuous improvement through process optimization, technology enhancements, and operational excellence.
The Deposit Operations Manager partners closely with executive leadership, Information Technology, Compliance, Audit, branch staff, and third-party vendors to support the Bank’s strategic initiatives, maintain regulatory compliance, and deliver exceptional service to both internal and external customers. This position plays a critical role in managing banking applications, electronic banking services, operational risk, and vendor relationships while fostering a collaborative, high-performing team.
This position is an in-office role with preference of working out of our Eau Claire, WI corporate office location.
Why Join Us:
At SFB, we don’t just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service while fostering a collaborative and supportive workplace. When you join SFB, you become part of a team that offers:
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A consistent, daytime schedule
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A supportive, inclusive culture that recognizes your contributions
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Paid training and professional development opportunities
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Tuition support for finance/banking courses and certifications
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Comprehensive benefit package
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Paid volunteer time off
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& more!
Duties and Responsibilities:
Operational Leadership
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Lead and oversee the daily operations of the Deposit Operations department, including deposit processing, electronic banking, customer support, and data processing functions
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Develop and execute a strategic roadmap for deposit operations that aligns with he Bank’s goals and long-term vision
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Identify, evaluate, and implement process improvements that increase operational efficiency and enhance the customer experience
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Ensure department performance meets service, quality, productivity, and compliance standards
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Provide operational support during employee absences as needed
Technology and Banking Applications
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Manage and support the Bank’s core processing system and related banking applications
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Oversee electronic banking platforms, including online banking, mobile banking, remote deposit capture, and other retail delivery systems
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Partner with Chief Technology Officer on application enhancements, software implementations, and technology projects
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Troubleshoot application issues, provide user support, and coordinate employee training
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Serve as Security Administrator for the Bank’s core processing system and related applications
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Act as the End User Authorization Contact (EUAC) for the Federal Reserve
Vendor Management
- Build and maintain strong relationships with core system providers and third-party vendors
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Assist executive leadership with vendor management, contract oversight, service reviews, and annual vendor risk assessments
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Monitor vendor performance to ensure quality service and operational effectiveness
Compliance, Risk & Audit
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Ensure deposit operations comply with all applicable federal and state regulations, internal policies, and industry best practices
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Partner with Compliance and Internal Audit during examinations and operational audits
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Lead business continuity, disaster recovery, and operational risk management efforts for Deposit Operations
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Manage year-end core system setup, annual tax reporting, and regulatory operational requirements
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Handle complex operational matters, including levies, garnishments, subpoenas, Audit protective Services requests, and other legal inquiries
Leadership & Collaboration
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Coach, mentor, and develop Deposit Operations team members while fostering a positive, collaborative work environment
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Identify staffing needs and create development opportunities for employees
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Collaborate with executive leadership, branch management, Information Technology, Compliance, and other departments to support enterprise initiatives
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Participate on cross-functional committees supporting enterprise risk management, compliance, and technology initiatives
What We’re Looking For:
Education & Experience
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Bachelor’s degree or equivalent combination of education and experience
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Accredited ACH Professional (AAP) certification or willingness to obtain within one year of hire
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Additional banking education or banking school coursework preferred
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Minimum of 3—5 years of management experience in bank operations or deposit operations
Knowledge & Experience
- Experience managing core banking applications and electronic banking platforms
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Strong understanding of banking regulations, operational risk, audit processes, and compliance requirements
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Experience leading process improvement initiatives and operational change
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Vendor management and project coordination experience preferred
Skills & Abilities
Leadership
- Proven ability to lead, motivate, and develop high-performing teams
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Strategic thinker with a focus on operational excellence and continuous improvement
Communication
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Excellent verbal and written communication skills
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Ability to build collaborative relationships with employees, leadership, vendors, and customers
Problem Solving
- Strong analytical and decision-making skills
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Ability to evaluate complex operational issues and develop practical solutions
Organization & Attention to Detail
- Highly organized with the ability to manage multiple priorities and deadlines
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Strong attention to detail while maintaining a focus on the broader strategic objectives
Professionalism
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Maintains confidentiality and demonstrates sound judgment
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Projects a positive, professional image while delivering exceptional customer service
Working conditions, including physical requirements:
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This position is an in-office role performed largely within the Bank with limited chance of personal injury
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Frequent mental and visual concentration required to manage deadlines and multiple priorities
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Work hours are generally daytime hours, Monday-Friday
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Occasional evening or weekend work may be required to meet business needs
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Occasional travel between offices or overnight business travel may be required
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Ability to lift up to 20 pounds and perform routine office-related physical activities
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Serves as a representative of the organization at appropriate functions and client visits.
Who We Are:
SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a collaborative, team-oriented environment where your contributions matter and professional growth is encouraged.
At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
General Notice:
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.
