About the Role
As a Field Service Technician specializing in CNC machinery, you will serve as a critical technical partner to manufacturers, ensuring their equipment operates at peak efficiency. You will diagnose complex mechanical and electrical challenges, deliver high-quality installations, and empower clients to maximize their production output through your expert maintenance and support.
Responsibilities-
Execute onsite installations, routine preventive maintenance, and complex repairs on CNC machining and turning centers.
-
Drive customer satisfaction by proactively resolving technical issues and providing hands-on training to machine operators.
-
Manage end-to-end service cases, ensuring all technical documentation and project records are accurate and up-to-date.
-
Serve as a primary technical representative, maintaining professional standards while fostering long-term relationships with diverse manufacturing clients.
-
Collaborate with internal teams to streamline service workflows, allowing you to focus your expertise on high-impact machine performance.
-
Analyze equipment performance data to recommend proactive service strategies that minimize downtime for the customer.
Qualifications-
Proven experience in the installation, maintenance, and repair of CNC machining centers.
-
Strong proficiency in troubleshooting mechanical, hydraulic, and electrical systems.
-
Demonstrated ability to manage field service projects independently with minimal supervision.
-
Excellent verbal and written communication skills for effective client interaction.
-
Experience with advanced CNC control systems and diagnostic software.
-
Background in industrial automation or robotics integration.
-
Previous experience in a customer-facing technical support or field service role.
