POSITION SUMMARY: Provides general office support with a variety of clerical activities and related tasks. The receptionist partner will be responsible for answering incoming calls, welcoming guests to the community, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
ESSENTIAL DUTIES:
- Answers telephones and directs the caller to the appropriate EP. Will transfer a caller to an EP’s voice mailbox when the associate is unavailable.
- Greets and directs visitors to the company.
- Will take and retrieve messages for various EP’s.
- Provides callers with information such as community address, directions to the community location, community fax numbers, company website, and other related information.
- Received, sorts and forwards incoming mail. Maintains and routes publications.
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
- Provides tours and collects initial inquiry information when needed.
- Performs other duties as assigned by supervisor.
QUALIFICATIONS:
- A passion for helping seniors
- High school diploma or GED
- Ability to speak effectively before groups of customers or team members of the organization.
- Demonstrate ability to communicate effectively in English, both verbally and in writing.
- Have a basic level of a skill and can follow written or verbal instructions.
- Has basic technical skills to complete a few repetitive and well-defined duties.
- Has a basic knowledge of the organization in order to answer basic questions.
- Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning.
- Meet state or provincial health related requirements.
- Desire to work and interact with older adults and their families
- Must possess excellent organizational skills and multi-tasking abilities.
- Working knowledge of basic accounting terminology and processes.
- Projects a positive and professional image at all times.
