Are you an analytical customer service professional who excels at solving complex order inquiries, communicating with factory teams, and providing top-tier support in a high-volume call center environment? Do you possess fast keyboarding skills, sharp problem-solving abilities, and the capacity to multitask seamlessly while logging data into enterprise software? As Cerebral Staffing, we are seeking a motivated Order Fulfillment Coordinator to join our team supporting our client, John Deere, at their facility in Olathe, KS. If you are a proactive professional ready to hit the ground running, we want to hear from you.
Order Fulfillment Coordinator – John Deere (Olathe, KS)
This is an outstanding, highly stable 1+ year contract opportunity paying up to $22/hr. Operating 100% onsite on 1st shift in Olathe, KS, you will handle inbound calls and emails from dealers, research complex order statuses with supplier contacts, and maintain precise data tracking in SAP.
Position Details & Compensation
- Pay Rate: Up to $22/hr (W2).
- Location: 100% Onsite at John Deere (Olathe, KS). No remote options available.
- Duration: 1+ Years (Providing long-term contract stability).
- Shift & Hours: 1st Shift (8:00 AM to 4:30 PM, Monday – Friday, with minimal overtime).
- Benefits: Health, Dental, Vision, Life, 401k, and Referral Bonuses (0 Weeks PTO).
- Dress Code: Business casual.
- Interview Preference: Open to onsite or MS Teams interviews (using cameras).
- Visa Sponsorship: Not available now or in the future for this position.
Core Responsibilities
- Inbound Dealer Support: Handle inbound calls and emails from dealers, answering detailed product availability questions and managing challenging customer inquiries in a calm, professional manner.
- Order Status Research: Research, analyze, and respond to complex order status inquiries using internal host systems and direct communication with factory and supplier contacts.
- Order Adjustments & Tracking: Process tracking updates, execute code changes on active orders, and monitor product availability streams.
- System Logging & Multitasking: Utilize strong keyboarding and multitasking skills to log call details and order updates into SAP accurately in real time.
Required Skills & Experience
- Call Center & Customer Service Experience: 1+ years of experience working in a call center or customer-oriented environment handling inbound inquiries.
- Teamwork & Adaptability: 1+ years of experience working in a fast-paced team environment with the ability to work independently with minimal supervision.
- Technical & Data Entry Skills: Strong proficiency in MS Office Suite and Outlook, good keyboarding skills, and the capability to log calls directly into SAP.
- Problem Solving & Decision Making: Exceptional communication, time management, and attention to detail with the ability to make quick, complex decisions and think on your feet.
What Makes You Stand Out
- Direct experience utilizing SAP for order tracking, customer logging, or order code modifications.
- Prior experience supporting dealership networks, agricultural equipment, or heavy machinery logistics.
- Proven track record of handling high-volume call queues while maintaining high customer satisfaction metrics.
APPLY NOW to manage order fulfillment workflows, resolve complex dealer inquiries, and build your career with John Deere!
Pay: Up to $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance
Work Location: In person
