Title
Customer Service Coordinator
Location
Garden Grove, CA
Payrate
$25/hr. on W2 with no benefits
Schedule
Monday–Friday, 8:00 AM–5:00 PM
Type
3 Months Contract with possible extension
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**Job Summary
**
The Customer Service Coordinator supports the Customer Service team in a high-volume environment by managing administrative activities, customer follow-ups, order processing, and system data updates. This position works closely with Customer Service, Planning, and other cross-functional teams to ensure orders and customer requests are processed accurately and on time.
The role will also support key business initiatives, including updating pricing information on open orders and improving workflow efficiency.
**Key Responsibilities
**
- Process and maintain customer orders, requests, and related documentation accurately and efficiently.
- Perform high-volume administrative tasks to support daily Customer Service operations.
- Follow up with customers regarding orders, requests, pricing, and other service-related matters.
- Update and maintain accurate customer and order information in internal systems.
- Review open orders and update pricing information based on established business requirements.
- Coordinate with Customer Service, Planning, and other departments to resolve order-related issues and ensure timely processing.
- Monitor order status and follow up on outstanding items to help meet customer and business deadlines.
- Prepare, organize, and maintain reports, spreadsheets, and other administrative documentation.
- Use Microsoft Excel to analyze, update, organize, and track customer and order information.
- Identify data discrepancies and make appropriate corrections while maintaining data accuracy.
- Support process improvement initiatives designed to increase workflow efficiency and customer satisfaction.
- Communicate professionally with internal teams and customers to provide timely updates and resolve routine inquiries.
- Prioritize multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail.
- Perform other administrative and customer service duties as assigned.
**Required Qualifications
**
- High School Diploma or GED required.
- Associate's or Bachelor's degree preferred.
- Previous experience in customer service, order management, sales support, administrative coordination, or a similar role preferred.
- Intermediate Microsoft Excel skills are required.
- Strong attention to detail and data accuracy.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a high-volume environment.
- Strong organizational and follow-up skills.
- Ability to collaborate effectively with cross-functional teams.
- Experience working with ERP, order management, CRM, or other business systems is preferred.
You should be proficient in:
- Customer Service
- Microsoft Excel
