Description:
The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service.
Duties & Responsibilities:
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Tier I technical support to provide general troubleshooting
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Required complete and thorough documentation of all calls
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Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
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Required to Dispatch Service technicians based on the issue.
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Research and bring to the attention of the leadership team problems and or concerns.
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Other duties as assigned.
Requirements:
Position Requirements:
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High School/GED or equivalent relevant experience
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2-3 years of recent experience in a technical support positions preferred but not required
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Product Knowledge
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Excellent written and verbal communications skills.
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Sharp troubleshooting and problem-solving abilities: quick, calm, logical and analytical
