A Patient Coordinator at a Federally Qualified Health Center (FQHC) in Michigan acts as the primary liaison between patients and the healthcare team, aiming to remove barriers to care for underserved, diverse, and often vulnerable populations. This role combines administrative expertise with patient advocacy, focusing on care continuity, social determinants of health (SDOH), and efficient navigation of the healthcare system.
Below is a tailored job description based on the specific requirements of FQHCs in Michigan.
Job Summary
The Patient Coordinator streamlines the patient experience by managing scheduling, facilitating communication, and assisting with access to medical and community services. The role ensures high-quality, culturally competent, and accessible care for patients across the lifespan.
Essential Duties and Responsibilities
- Patient Navigation & Advocacy: Act as the primary contact for patients, helping them navigate complex health systems, understand care plans, and overcome barriers to care (e.g., transportation, language, health literacy).
- Care Coordination: Collaborate with providers to manage a panel of patients, including coordinating care for transitions (hospital to home) and closing care gaps.
- Administrative Operations: Schedule/reschedule appointments, manage patient flow, and perform check-in/check-out duties.
- Documentation: Accurately document all patient interactions, phone calls, and referrals in the Electronic Health Record (EHR) in compliance with HIPAA and federal/state regulations.
Required Qualifications
- Education: High School Diploma or GED required; Associate degree in healthcare administration or related field preferred.
- Experience: 2+ years of experience in care coordination, patient advocacy, or medical office administration.
- Knowledge: Familiarity with social determinants of health.
- Technical Skills: Proficiency with EMR software eClinicalWorks and Microsoft Office Suite.
- Skills: Strong interpersonal, empathetic, and communication skills, with the ability to work with diverse populations.
Desired Skills & Characteristics
- Bilingual: Proficiency in Spanish or other languages common in the Michigan community served.
- Problem-Solving: Ability to think critically and resolve issues quickly, such as finding creative solutions for transportation or financial barriers.
- Flexibility: Ability to adapt to a fast-paced environment and shifting priorities.
Physical Requirements
- Ability to sit or stand for extended periods.
- Occasional lifting/moving of up to 10-25 pounds.
