Front Desk/Reception for Physical Therapy Clinic
Who We Are Looking for:
Do you enjoy talking to people both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multitask and prioritize projects? Can you communicate effectively with people of all ages – both written and verbal? Can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available at the front desk of one of our busy physical therapy clinics.
About Us:
Jones Physical Therapy: We are an outpatient physical therapy clinic that has been established for more than 20 years. We currently have 4 clinics on the North Shore. We are looking to add to our team an outgoing person to occupy the most important role on our front desk. Your job will be to motivate our clients and hold them accountable to ensure their success. You must provide an exceptional customer experience for our patients. The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
The Role:
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquires into patients and ensuring that all of our patients are looked after and made to feel welcomed. Your role is to ensure that each of our customers has an exceptional experience, attends all of their appointments and is happy to send friends and family for the same excellent level of care.
The Tasks:
- Booking patients in person and on the phone.
- Prepare and maintain medical records.
- Understand and explain insurance benefits to the patient
- Take payments and explain payment options
- Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
- Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
Skills/Competencies Needed:
- Be able to hold meaningful conversations with prospective patients on the phone
- Provide a warm and welcoming greeting to patients when they arrive in the clinic
- Demonstrate an ability to quickly and proficiently understand and absorb new information
- Attention to detail
- Persistence: demonstrate tenacity and willingness to go the distance to get something done
- Quick learner
- Able to keep track of multiple processes and people
What we will do for you:
- Provide you with ongoing training and support in the field of customer service and front desk administration
- Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers
- Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
- Competitive salary and benefits package
Compensation/Salary: Dependent upon experience. Hours: Full time 40 hours
To Apply: Please email your resume with a short cover letter explaining why you think you would be suitable and what you are looking for in the role (i.e. how can we make/keep you happy in the role if you are successful?)
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely
This Job Is Ideal for Someone Who Is:
- People-oriented -- enjoys interacting with people and working on group projects
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
Work Location: In person
