S.O.A.R. PEER MENTOR

City Colleges of Chicago -
Chicago, IL

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Job Details

Full-time
$17 an hour

Benefits

457(b)
Health insurance
Tuition reimbursement
Pension plan
403(b)

Qualifications

Experience working with post-secondary students
Customer communication
In-person customer service
High school diploma or GED
Customer engagement
Student transition support

Full Job Description

S,O.A.R. PEER MENTOR

HAROLD WASHINGTON COLLEGE

CITY OF CHICAGO COLLEGES

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education. Harold Washington College is a student-centered institution that empowers all members of its community through accessible and affordable academic advancement, career development and personal enrichment. We are actively seeking CPS alumni to join the team as Students on the Academic Rise (S.O.A.R.) Peer Mentor to join our team. The ideal S.O.A.R Peer Mentor will be detail-orientated, a quick learner, have solid time management and leadership skills and be flexible. This position requires the ability to speak one-on-one and in group settings to new and returning students about the Harold Washington College experience, share your own personal experiences and help new students transition more comfortably and successfully into college.

Duties and Responsibilities:

Under the direction of the program supervisor and Peer Coaches, the S.O.A.R. Peer Mentor Student will act as the CCC student representative to prospective students, current students, faculty, staff, and the public.

Provides quality customer service to prospective, current and continuing Chicago Public School (CPS) mentees through outreach, mentoring interaction, campus events, and other engagement opportunities.

Answers questions that students may have about student life at one of the City Colleges of Chicago

Provides information about admissions, class registration, withdrawal and other academic transactions.

Provides information to students about student resources and extracurricular activities.

Participates in on-campus college recruiting activities.

Copies materials used for recruiting activities, admissions, registration and orientation.

Sets a positive/supportive introduction to the college for new and returning students.

Attends training sessions and meetings as required.

Adheres to the City Colleges of Chicago Customer Service Excellence Standards.

Minimum Qualifications:

High School Diploma required from a Chicago Public Schools network high school

Knowledge of City Colleges of Chicago

Excellent oral communication skills.

Excellent customer service skills

Commits to satisfying internal and external customers.

Promotes a positive role model and favorable public image as City Colleges of Chicago representative

Good interpersonal skills with a positive attitude and demonstrably self-motivated.

Eligibility Requirements:

Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States

Applicants must be actively attending Harold Washington College and remain an enrolled, HW Home Campus student, or recent gradutate to complete an academic year with their mentees

Applicants must be enrolled in a minimum of 3-credit semester hours

Applicants must be pursuing an approved educational credential, degree, or certificate

Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)

Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions

Applicants must not be current Full or Part-time employees of the City Colleges of Chicago

All positions are “employment at-will”

Salary Range: $17.00 Per Hour

Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.

Benefits information is found at Health and Benefits - City Colleges of Chicago

WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

We are an equal opportunity and affirmative action employer.

Chicago residency is required for all full-time employees within 6 months of hire.

Thank you for your interest in CCC!

Equal Opportunity Employment:

The City Colleges of Chicago is an Equal Opportunity Employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, sex, age, national origin, unfavorable discharge from military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for.

This job description is developed to provide a general description of the duties and responsibilities of this position. It is not intended to be an exhaustive set of the duties and responsibilities, nor all of the necessary qualifications to perform the work. 11/2007

TBD

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