Description:
JOB DESCRIPTION
Front Desk Attendant
I. JOB-RELATED REQUIREMENTS & QUALIFICATIONS
Physical Requirements
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Must be at least 18 years or older.
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Must be able to lift a minimum of 30 lbs.
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Must be able to maneuver throughout the club and equipment.
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Physical ability to complete assigned cleaning tasks.
Skills & Competencies
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Provide basic equipment assistance.
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Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
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Consistently complete simple mathematics functions.
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Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
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Possess problem solving and conflict resolution skills.
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Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
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Ability to communicate effectively with managers, co-workers, and members.
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Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.
II. JOB-RELATED RESPONSIBILITIES & DUTIES
Member & Guest Service
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Maintain and enforce the safety of members and guests.
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Attend to the needs of members and guests, providing excellent and friendly customer service by:
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Checking in all who enter the club, greeting them by name with a smile and taking pictures if needed.
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Maintaining an adequate supply of towels.
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Assisting members with equipment usage.
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Scheduling tanning, massage, and assessment appointments.
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Ringing in purchases for clothing, tanning, programs, and miscellaneous items.
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Providing answers to general questions from members and guests, or promptly seeking out an answer.
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Learn and use the telephone properly and only for business purposes.
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Follow the Chain of Command by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to the appropriate person.
Attendance & Appearance
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Prompt arrival for shift — recommended arriving 10 minutes prior to start.
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Dress according to club policy to present a conservative and professional look.
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Avoid absenteeism and follow department protocol for time off, shift changes, and illness.
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Follow proper procedure for clocking in and out for all shifts.
Administrative & Operational
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Charge and collect the correct fees for all payments and purchases.
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Complete appropriate paperwork accurately: incident reports, equipment repairs.
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Maintain a clean front desk area and work cooperatively with co-workers to complete various cleaning lists.
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Follow opening and closing procedures (no before- or after-hours workouts).
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Follow procedures for drawer reconciliation on every shift.
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Attend all staff meetings and read Spike at the beginning of every shift.
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Adhere to all policies and procedures as specified by the Employee Handbook.
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Other job-related duties as assigned.
III. OTHER
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Report directly to Supervisor or General Manager.
Location:
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The hours required for this position may change as needed with advance notice.
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Performance reviews conducted twice per year by Supervisor or Manager.
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Progressive disciplinary procedures — at the discretion of the Supervisor or Manager — may include employee counseling, verbal warnings, probation, and termination.
Requirements:
Physical Requirements
Must be at least 18 years or older.
Must be able to lift a minimum of 30 lbs.
Must be able to maneuver throughout the club and equipment.
Physical ability to complete assigned cleaning tasks.
Skills & Competencies
Provide basic equipment assistance.
Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
Consistently complete simple mathematics functions.
Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
Possess problem solving and conflict resolution skills.
Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
Ability to communicate effectively with managers, co-workers, and members.
Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.
